Administrative Support Officer, Safety And Wellbeing, Clerk Grade 3/4

Administrative Support Officer – Safety & Wellbeing, Clerk Grade 3/4, State Headquarters

• An exciting opportunity exists to join a dynamic and energetic team delivering a variety of support functions across the Safety and Wellbeing Team within the NSW State Emergency Service (NSW SES).
•  Work in a volunteer-based agency supporting communities of NSW.
• Full time temporary role until 04 April 2025.
• Wollongong location with flexible/hybrid working arrangements available.

About the opportunity

The Administrative Support Officer - Safety & Wellbeing role involves providing comprehensive administrative and logistical support to the NSW SES Safety & Wellbeing Team, including handling inquiries, managing travel, coordinating meetings, and supporting Safety and Wellbeing programs. Key challenges include efficiently managing competing workflow demands in a high-volume environment, executing multiple administrative tasks concurrently with precision, and effectively communicating with diverse stakeholders. Key accountabilities also encompass maintaining safety records and ensuring the confidentiality of member records in compliance with record-keeping requirements.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the State Emergency Service Act 1989. We are recognised as the most versatile and widely used emergency service organisation in NSW.  Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

Each NSW SES Unit is as unique and varied as the community it serves, reflecting the vast mix of risks faced and roles required in the diverse locations and communities across the state. In addition to flood, storm and tsunami, our Service provides specialist capabilities that include general land rescue, vertical rescue, road crash rescue, and alpine and remote area search and rescue.  The NSW SES responded to over 64,000 requests for assistance from the community over the 2021-22 year. 

The NSW SES has over 10,000 volunteer members, including reserves, and a
full-time equivalent workforce of over 450.  There are 262 volunteer Units across the State, and our volunteer Units are either local, community-based Units, State-wide or regional Units established to provide specialist capabilities. They are varied and unique in their capabilities, designed to address specific risks to communities of NSW.

About you

To be successful in this role, you will:

• Confidentially handle personal injury notifications and manage simple claims with the support of the injury management team.
•  Display strong interpersonal skills in initial contact with injured members, conducting personal conversations regarding health and safety.
•  Maintain high level of attention to detail in case noting, record management, and statistical information compilation.
• Navigate changing demands with flexibility, particularly during peak periods, and contribute to monthly reporting and data collection and generation.

What we can offer you 

•  Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements.  
•  Attractive salary package of up to $97,218. Package includes salary ($79,032 - $86,539), employer's contribution to superannuation and annual leave loading.
• Flexible work options working within operational requirements.  
• Mental Health & Wellbeing programs and services.  
• Access to our Corporate Partner Fitness Passport at any of their gyms across the state entitling you to a reduced rate when joining a participating gym.
• Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills.
• Comprehensive immunisation programs including the flu vaccine.  
• Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.

How to apply 

Your application should include as separate attachments:

•  A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;  
• Responses to each of the targeted questions (maximum of one page per answer)
• An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role.

Targeted Questions

1.    How do you ensure flexibility in your working environment to ensure you are flexible and responsiveness in a high-demand environment, such as during peak periods with multiple Safety and Wellbeing team members requiring assistance?

2.    Provide an example of a situation where you successfully engaged with stakeholders, communicating information in an effective manner. How did you ensure clarity and understanding among varied stakeholders both internal and external?

Want to know more?
If you want to know more about this opportunity, please contact Sofia Stavropoulos, Senior Manager Safety and Wellbeing at ***************@ses.nsw.gov.au

The role description is available here. 

Talent Pool

A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.

For more information on how to apply for a role in the NSW Public Sector please click here.

Applications close: 3rd March 2024, 11:59pm

The NSW State Emergency Service is a proud employer of a diverse workforce. We encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, or gender identity. We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. People with disability are supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job. As supporters of flexible working, we welcome discussions about how our roles can be undertaken flexibly.