AddressKey Duties & Responsibilities:
- Create a memorable experience for our clients and their customers
- Drive customer focused outcomes
- Running daily and weekly reporting as well as following up the team for outcomes
- Assist customers and corporate clients with specific enquiries
- Sending and actioning emails, registering claims that come through and overseeing them from start to finish
- Ensuring KPI’s are met, including your mentioned submissions
- Provide a high level of personalised customer service
- Manage client relationships and correspondence
- Work varying programs and Client portal’s at any one time
- Complete submission of client reports and quotations
- Issue residential and commercial building contracts to customers, including processing and review of returned signed contracts
Criteria:
- Strong customer experience background
- Insurance background desirable, however, not required.
- Prior experience in an office based role
- Confident and professional phone manner
- Excellent communication and interpersonal skills
- Ability to work well under pressure and achieve KPI’s
- Strong computer literacy
- Positive attitude and a desire to go above and beyond to deliver high quality customer service
- Background in a call centre environment advantageous, however not essential
- Previous experience in the insurance or construction industry advantageous, however not essential
We Offer:
- An immediate start
- A respected organisation with stability and security
- Support and guidance from experienced managers
- A positive and rewarding team culture
- Future career progression where great work is recognised and rewarded
- Discounts on technology, cars, fashion, and leisure
- Up to date technology and a modern office environment
- On-site parking
The Company:
Positioned as one of Australia’s leading building and construction companies, Johns Lyng Group has been established for over 60 years and has a reputation for excellence. Highly talented business units, coupled with management’s transparent and honest attitude towards staff, have had an enormous impact on the growth of this company.
Please note: The successful candidate must have the right to work in Australia, and be prepared to undergo a criminal background check where required.
