Address
SalaryReference Number 64767
Position Title Admissions/ Customer Service Admin Officer - Clayton
Employment Type Part Time Ongoing
Entity Monash Health
Department HIS Admissions/ Customer Service
Location Monash Medical Centre Clayton
Position Summary
- Permanent Part Time – 5-6 evening shifts per fortnight, alternate weekends
About Monash Health
Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 22,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities.
About the HIS Team and the Role
In this administrative role your primary responsibilities will include:
- Provide customers exceptional Customer Service both face-to-face and over the phone;
- Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD)
The Monash Medical Centre (MMC) Clayton Main Reception/Admissions Department is open 7 days per week. Shifts start and finish times may vary between 7am and finish at 8pm with the potential of operating hours to be changed and extended as the service continues to grow
Staff may also be required to travel to other Monash Health sites.
About You
We are seeking people to join our patient-focused team who possess the following:
- Thrive in a busy and multitasked workplace
- Experienced in ATD within iPM
- Have a passion for and are able to learn new systems and processes quickly
- Exceptional interpersonal and communication skills
- Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.
- Be self-motivated and committed to self-improvement.
- A positive approach to a frequently changing environment.
- Administrative experience in a Health related field will be looked upon favourably as well as the completion of a medical terminology course.
- Flexibility in availability, rostering and working hours is essential.
- Demonstrated ability to complete tasks in timely manner
- Is a team player
You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking.
Things you need to know
Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
How to Apply
Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.
Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services at .
Offers of employment can only be made once all required probity checks have been completed. These include:
- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.
As part of our selection process, you may be invited by email to participate in an on-camera video interview.
Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.
All applicants to positions with Monash Health will need to upload acceptable evidence of full vaccination against COVID-19 and Influenza as part of their application. Acceptable evidence is a copy of your Immunisation History Statement which can be accessed via myGov.
Offers of employment will only be made to candidates who can provide evidence that they meet full vaccination status.
Selection Criteria Extensive Customer Service Experience
Flexibility to cover shifts at short notice
Availability to work morning and afternoon shifts as required over a 7 days a week roster
Ability to work at all sites as per advertisement
Experience in the Health Industry
Experience using the Patient Administration System iPM or similar
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