AddressJoin Our Team at My Choice Group!
Position: Receptionist / Client Services Admin Assistant
Program: Disability Support & In-Home Services
Location: Grovedale, Geelong
Hours: Full-Time
Classification: Social, Community, Home Care and Disability Services Industry Award 2010 [MA000100]
Duration: Ongoing
Accountability: Directly accountable to the Client Services Manager
Date: May 2024
My Choice Group, an NDIS registered disability support provider based in Geelong, is seeking a dynamic and enthusiastic Receptionist / Client Services Admin Assistant to join our dedicated team. We are passionate about providing flexible, proactive, and adaptable services to meet the individual needs of our clients. Our commitment extends to our staff, fostering a friendly and supportive work environment where everyone can thrive. As an ‘Employer of Choice’ and a finalist in the 2023 Geelong Business Excellence Awards, we pride ourselves on our high standards and outstanding team culture.
Position Objectives:
As a Receptionist / Client Services Admin Assistant, you will be the first point of contact for our clients and provide essential administrative support to our Leadership and Administration teams. Your positive attitude, collaborative approach, and commitment to continuous improvement will ensure our clients receive the best possible support.
Key Duties:
- Answering the Client Services phone
- Managing incoming enquiries and messages using the approved email messaging template
- Completing tasks related to incoming enquiries within the scope of your role and training plan
- General office administration
- Participating in a rotating out-of-hours emergency on-call roster
- Attending daily Administration Meetings and completing delegated tasks within agreed timeframes
- Assisting with client intake, environmental risk assessments, handovers, and updating client file documents
- Updating calendars and shift instructions to communicate client appointments to staff
- Utilizing DocuSign for documentation and client files
- Document archiving and providing rostering backup support
Key Criteria:
- Working With Children Check (employee)
- NDIS Worker Screening Check
- Worker Orientation Module certificate or willingness to obtain
- Tertiary qualification or minimum Cert IV in Disability or equivalent (willingness to obtain as part of a traineeship program)
- Proficiency in Microsoft Office suite and other organisational tools
- Demonstrated experience in a similar role
- Experience in the Disability Sector
- Ability to prioritise and organise time effectively
- Commitment to maintaining client and staff privacy and confidentiality
- Current Australian Driver’s Licence
Skills Required:
- Positive and upbeat manner
- Excellent communication and interpersonal skills
- Ability to recognise and respect the scope of practice
- Confidence in working autonomously and handling challenging conversations
- Highly organised, efficient, and able to navigate multiple priorities
- Professional representation of My Choice Group and upholding company values
- Intermediate computer skills
- Effective written and verbal communication
- Strong time management and task prioritisation skills
