AddressPosition: Temporary Admin Call Centre Representative
Start Date: 29th May 2024
Duration: 3 months
Location: Camberwell Office
Hours: 9:00 AM - 5:00 PM (Monday to Friday)
Induction: 3-day induction program, followed by on-the-phone training starting on the 4th day.
Role Description: We are seeking temporary Admin Call Centre Representatives to join our team for a 3-month period, with the possibly of going permanent. This role involves managing inbound phone calls, averaging 50-60 calls per day. You will be responsible for effectively handling customer enquiries and complaints, ensuring a high level of customer satisfaction.
Key Responsibilities:
- Answering and managing inbound calls
- Providing accurate information to customers
- Handling and resolving customer complaints
- Recording detailed information in our system
- Maintaining a professional and courteous demeanour at all times
Requirements:
- Previous experience in a Call Centre environment
- Ability to effectively manage and resolve customer enquiries and complaints
- Current Police Check
- Minimum double COVID-19 vaccination (mandatory for on-site work)
- Strong communication and interpersonal skills
What We Offer:
- Comprehensive 3-day induction program
- Supportive team environment
- Convenient location in Camberwell
If you have the required experience and are ready to start on 29th May 2024, we would love to hear from you. Apply now to join our dynamic team and contribute to delivering exceptional customer service.
