Admissions Team Leader

Taking care of people is our reason for being  

At the Sydney Adventist Hospital, fondly known as the San, taking care of people is our reason for being. It’s what drives us to deliver exceptional outcomes for our patients – and it’s a shared sense of purpose that extends to everyone who works here too. When you work for the San, you’ll feel valued and supported by our strong commitment to learning, flexibility, great benefits and a positive culture of teamwork and cooperation.  

Some of the exceptional employee benefits we offer are     

• As a not-for-profit organisation, our team members can increase their take home pay by salary packaging living expenses of up to $9,009 per FTB year        
• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per FBT year        
• Ample car parking onsite at reasonable rates       
• Up to 14 weeks paid parental leave for permanent employees    
• Discounted gym membership for you and your family, using Fitness Passport along with access to our Elia Wellness Program        

We have many other benefits as well, to see a complete list of all our other Employee benefits and discounts, visit Working with Us - Why you'll love it  

What you’ll be doing in this role
At the San, we appreciate there is more to living well than physical health, so we devote ourselves to seeing the whole person. As well as addressing someone’s physical health, we also care for them emotionally, socially and spiritually. This is reflected in our mission, values and vision for the future.

The Admissions Team Leader, reporting to Patient Services Manager, will be based onsite here at the hospital and primary responsible for managing the fast & effective administration processes of all patient admissions at the San and ensure the consistent, outstanding customer service standard is met and exceeded.

Other key responsibilities in this role will include: 

• Lead and support your team to ensure customer service levels are met and exceeded along departmental KPI’s
• Lead and manage employees through effective rostering, payroll functions, chair team huddles, encourage and demonstrate excellent teamwork, collaboration, and continuous learning & development along with encouraging innovation and ideas
• Work with the Patient Services Manager on both workforce and succession planning strategies to meet the needs of the department on an on-going basis according to business needs
• Ensure workflow processes are maintained along with continuous improvement for invoice delivery and payment in accordance with Sydney Adventist policies and procedures

Who we’re looking for

• Have current or previous experience within the healthcare industry
• In depth knowledge and skills in patient administration systems and processes  
• Previous experience leading, training and mentoring a team to meet KPI’s, and overall business objectives and deadlines  
• Lead by example and demonstrate your exceptional customer service skills along with proactively training and upskilling your team for a continuous positive patient experience
• Strong interpersonal skills with an authentic and respectful communication style
• Ability to work effectively, and collaborate with both internal and external stakeholders
• Knowledge of private hospital operations is desirable

About Us 
Adventist HealthCare owns and operates San Day Surgery, Hornsby, and the Sydney Adventist Hospital (fondly known as the San), NSW’s largest and most comprehensive private hospital with a dedicated team of 2400+ employees, over 1000 Medical Officers, and 300 Volunteers. Founded in 1903, we are a not-for-profit, faith-based healthcare organisation that’s progressive and purpose-driven. We’ve been advancing healthcare and delivering exceptional outcomes for generations – and thanks to our investment in technology, education & research, we’re proud to be at the very forefront of our field. 

What to expect
Please know that employment with Adventist Healthcare requires:

• A National Police Check
• Two professional working reference checks
• At least 2 COVID-19 vaccinations with 3 doses preferred
• Other pre-employment screenings as required

How to apply
If you see yourself in this role, we’d love to hear from you. Just click on the ‘Apply’ button, fill out your details and submit. Please note: Only applicants via portal will be accepted.   

If you’d like to chat with one of our team members about this role, then please contact: 

Gina Kirchner
Patient Services Manager
Email: *************@sah.org.au

Please note, applicants will be reviewed as they are received and progressed to interview and appointed if deemed suitable. Therefore, we encourage you to Apply Now to avoid disappointment.