Aged Care - Case Manager

• Are you a multi-skilled, resourceful, creative, passionate, cheerful individual?
• Would you like the opportunity to grow a position in a successful, local organisation?
• Competitive salary and salary packaging on offer.

As a Case Manager in our Aged Care Programs you will provide administrative, customer service and service delivery to Coastlink clients and families.

This is an exceptional opportunity for someone who is technologically savvy, innovative, assertive, has strong attention to detail, business acumen, and exceptional communication skills to be part of our dynamic team at Coastlink.

The position will work with the Case Managers - Aged Care Programs within funding and legislative guidelines and provide an efficient, effective and quality service to people aged 65 and over and their families and make management and administrative decisions that support teams to provide consistent high-quality service.

The position makes decisions independently regarding the utilisation, management and evaluation of resources in those areas for which the position is responsible and is also responsible for the performance management and development of team members. The role has wide-ranging duties and responsibilities and presents a real opportunity to make a difference.

You will be instrumental in continuing to grow our business, which is rapidly expanding on the Central Coast.

You will be responsible for:

• Developing, managing and monitoring Aged Care services;
• Coordinating and administering Aged Care Packages;
• Ensuring appropriate supports and care plans are in place for every client;
• Effective leadership in managing and supporting staff to deliver excellence;
• Supporting our clients to strengthen their capacity to establish networks, maintain support services, linkages and relationships, with a focus on wellness and re-enablement;
• Assisting our clients to manage their funds and managing individual budgets within their Packages;
• Developing strong and collaborative working relationships with multiple services and service sectors to link and connect the client to achieve positive support outcomes;
• Provide professional and efficient customer service to the stakeholders, its staff, clients and the community;
• Ability to assist family, clients and other stakeholders to address their needs and expectations.

To be successful in this role you will need;

• Minimum Certificate IV in Aged Care;
• Experience in managing a team of support staff in a similar role;
• Desirable: Background and experience Nursing in Clinical Care;
• Experience in coordinating all levels of Home Care Packages including budgetary management;
• Experience in using My Aged Care Portal and DEX reporting;
• Strong team work ethic, be able to provide support and guidance to the team as required in a compassionate and empathetic manner;
• Exceptional attention to detail, highly organised with time management skills and the ability to multitask at times;
• IT skills at a level appropriate to develop basic online experiences/programs;
• Highly developed and proven customer service skills including experience in following correct procedures when dealing with challenging situations and vulnerable people;
• Strong communication and interpersonal skills; the ability to present high level reports; the ability to adapt communication style to meet people’s needs;
• Be available to respond to enquiries from staff and clients on-call and out of normal business hours;
• An ability to embrace Coastlink’s values and ethics when making decisions to ensure a culture of support, empowerment and compliance.
• Knowledge of Aged Care Standards to ensure we meet our requirements;
• A NDIS Worker Screening Check and NSW Driver’s license and an RMS driving record;

Benefits

• Salary Sacrificing available to all permanent staff;
• Access to generous benefits and discounts via Aussiepay;
• Competitive remuneration package;
• Paid ongoing training and professional development;
• Supportive team environment;
• Flexible working conditions;
• Employee Assistance program; and
• Uniform supplied.

You will fit right into the team if you also have diplomacy, energy, professionalism and a sense of humour.

If you have the necessary experience and would like to apply please submit your resume and cover letter addressing the criteria above, for consideration no later than Sunday 7 April 2024 at ***********@coastlink.org.au

If you require any additional information or have any queries please Irene Simatos at ***********@coastlink.org.au

We thank all applicants for your interest in our organization and this role however please note that only short-listed candidates will be contacted for an interview.