Alcohol & Other Drug Service Manager

Alcohol & Other Drug Service Manager

Toora Women Inc

Canberra ACT

Psychology, Counselling & Social Work (Healthcare & Medical)

Full time

$120,000 – $125,000 per year

Do you have experience managing Alcohol and Other Drug programs? Do you want to make a huge positive impact on the lives of women dealing with the far reaching effects of substance abuse in the ACT?

Toora Women Inc. is looking for an enthusiastic and knowledgeable specialist who is an exceptional leader to be our next Manager of the Toora Alcohol and Other Drug Service.  This is a role where you can help change lives for the better.

This is a Permanent full-time position under the ACT Community Sector Multiple Enterprise Agreement, classification range ACT Community Sector MEA Level 8+ - $120,000 - $125,000 per annum, plus super and salary packaging. Who is Toora?

Toora Women is the ACT’s leading organisation providing safe, respectful support for all women who are impacted by domestic and family violence, homelessness, the criminal justice system and/or alcohol and Other Drug dependencies.  

Our current drug and alcohol, domestic violence and homelessness programs range across various settings such as crisis and transitional accommodation, day centre and outreach support, allowing Toora to provide a wrap-around trauma-informed care model in an integrated service. 

For more information on Toora, please visit our website www.toora.org.au.

The position: 

We are seeking an exceptional people leader with experience in AOD service delivery transformation and reform.

The Manager of the Alcohol and Other Drugs Service works towards alleviating the effects of AOD dependency and its contributing factors for women the impact of their own or another’s drug and alcohol use, through the provision of AOD treatment services: a day program, residential and transitional supported accommodation program, and outreach program. She will manage and further develop and evaluate these treatment services, will provide strong leadership and work towards achieving the maximum potential of the team, will implement and evaluate strategies to meet organisational goals and will engage in effective liaison and partnerships with other relevant programs and services in the community. 

JOB SPECIFICATION 

Key working relationships

The Service Manager is ultimately responsible to the Director, Service Excellence. 

The Service Manager is responsible for the line supervision, of:

• AOD Senior case coordinators
• AOD Case coordinators / Support Worker
• AOD Day Program Facilitators
• Toora Caretakers

The Service Manager will work collaboratively with stakeholders and other service providers to maximise client outcomes, such as:

• AOD health treatment services, including ATODA 
• Primary health care providers.  

Deliverables

In summary, the Manager of the AOD Service will

• Provide leadership and management of the AOD team, via active contribution to decision making, ensuring compliance of operational aspects, and maintaining comprehensive performance management systems.
• Actively contribute to the Leadership team, in supporting the development and sustainability of Toora Women Inc.
• Ensure that the AOD service operates within organisational and service policies and procedures.
• Oversee the AOD and Counselling programs through commissioning or procurement processes, working to ensure Toora is best placed to achieve continuing sustainability.
• Participate in the ongoing review and evaluation of service activities and determine service operational priorities
• Contribute to the integrated and shared service arrangements to ensure a client centred model is adopted an produced enhanced outcomes for clients
• Engage in professional development activities (eg organisational training/workshops)

PERSON SPECIFICATION/ SELECTION CRITERIA

Essential Qualifications

• Bachelor qualification psychology social science or social work and/or a leadership qualification, or;
• Diploma qualification in an area relevant to Alcohol and Other Drugs, Community Services, Leadership qualification and relevant sector experience 

Desirable but not Essential Experience

• Ability to lead a team with well-developed interpersonal, communication and teamwork skills
• Understanding of the needs of women affected by homelessness, substance abuse, mental illness, incarceration, immigration, domestic and family violence and sexual assault.
• High level service delivery skills in trauma informed case management within a feminist framework
• Thorough understanding of the current trends, practices, policies and legislation pertaining to the homelessness and domestic violence sectors.
• Human resource management skills: experience in supervision of employees, work performance management, conflict resolution, debriefing and crisis management.
• Strategic thinking, diplomacy and negotiation skills
• Detailed knowledge of relevant funding agreements, programs, guidelines, procedures and practices within the organisation.
• Excellent time management and organisational skills, with proven ability to priorities, work independently and as part of a team, and seek support and assistance when required
• Excellent verbal and written communication skills, including proficiency in using client information management systems and report writing. 

Women only applicants please as per section s 34(1) of the Discrimination Act 1991. Aboriginal and CALD women encouraged to apply. 

All applicants MUST look to Toora Women Inc. website: www.toora.org.au for full position details to address selection criteria.  

For additional information please contact Director of Service Excelence –*************@toora.org.au

Applications and CV may be forwarded to ***********@toora.org.au by C.O.B. 1/3/2024