Appeals Support Officer

Permanent, Full time
Band 4
Salary $ 74,130.68 + Super + RDO + Flexible Working
19 day month or 9 day fortnight RDO option, your choice!
About Us
The City of Whittlesea is one of the fastest growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community. Our vision is to make Whittlesea 2040: A Place For All by ensuring our residents can enjoy access to local services, facilities and infrastructure.
Our staff are passionate, skilled and diverse, providing a great environment to work in and succeed.
The Role
This key role will provide a high-level administrative support to Council’s organisational wide appeals, prosecutions and regulatory oversite functions, supporting Council in meeting various statutory obligations as an enforcement agency.
The Appeals Support Officer is the key support function of the Appeals team and delivers this by processing all aspects of appeals, infringements, and enforcement matters, including payment plans, court referrals and drivers’ nominations, and assist as required, in the general administration services provided by the department. You will also lead the processing of payment plans and drivers’ nominations, where required provide advice and assistance to members of general public in regard to legislation and policies governing appeals.
About you
We are looking for someone who has a sound knowledge and understanding of enforcement legislation relative to Local Government, with experience of legal processes, the Victoria Fines Reform Act 2014 and Infringements Act 2006, particularly infringement management and the processing of appeals/infringement review.
The ideal person will have strong time management skills, coupled with a good and attention for detail, experience in processing, a good understanding of prioritisation and strong people skills.
If this sounds like you, then you should definitely apply!
Want to know more?
For more information about this position please access a copy of the position description via the link below or If you have any questions regarding this role, please contact Diana Lazarevski, Senior Appeals Officer on (03) 9217 2170.
Apply for this position, you must address the Selection Criteria outlined in the Position Description in your cover letter. Please note, that applications that do not address the Selection Criteria may not be considered.
Applications close at 11.45pm on Friday 2 February 2024
Interviews will take place as suitable candidates are identified.
Please note all applicants must apply online, and no late applications will be accepted.
We are happy to take applications from international candidates if you have a valid Visa to work in Australia.
At the City of Whittlesea, we value diversity and appreciate everyone’s strengths. We are an equal opportunity employer and committed to attracting and retaining a diverse workforce that reflects our municipality. We encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse (CALD) backgrounds, people with a disability and people identifying as LGBTIQ. The City of Whittlesea is also a Child Safe employer.
Council is committed to providing an inclusive workplace that encourages employees to participate, without discrimination, in both work-related and other activities conducted within a work context, with the support of workplace adjustments. Where possible, the Council will identify and resolve potential barriers to the recruitment and employment of people with disabilities within the organisation.
If you require a workplace adjustment to support you during the interview process, please email with your request outlining your preferred method of contact. Workplace adjustment (also known as “reasonable adjustment”) is defined as: “Whatever is considered necessary and achievable to enable an employee to perform their job role efficiently and to the best of their abilities”. A Workplace adjustment can be requested at any stage in the recruitment process and/or as a part of the employment of an individual.