Address
Form of workThe Company:
JCDecaux is the number 1 outdoor advertising company in the world, playing a major part in transforming urban landscapes across the globe. As the premium broadcast supplier in Out-of-Home media; JCDecaux is the only pure-play Outdoor media owner worldwide, delivering high-quality and innovative advertising solutions.
We understand that our people are our biggest asset. At JCDecaux we offer exceptional experiences to all employees, investing in their personal development and prioritizing their health and well-being. Working together to achieve our vision to be the unrivalled out-of-home leader in Australia and New Zealand, our focus is on delivering exceptional experiences for our brands and partners.
THE OPPORTUNITY
As an Applications Specialist you will be providing 1st and 2nd level application support to internal business stakeholders, across core business systems. This is a hands-on role providing a blend of project and application support responsibilities across several business system implementations.
Key Accountabilities:
- Provide business & technical support for core business applications
- Work with business units to assist in the resolution of support requests
- Investigate, troubleshoot, document application support issues & incidents
- Gather, document requirements for application enhancements & improvements
- Liaise with internal & 3rd party technical teams to deliver on application support requests
- Conduct user acceptance testing on support issues
- Primary contact/ help desk for systems and process queries
- Responsible for inputting, updating and maintaining the data integrity of central records
- Be a “super-user” of the Business Systems with a strong understanding of the relevant operations, procedures and policies in order to assist all users in their day to day routines as part of the Central Support Unit
- Provide applications training to business users
- Provide project support to portfolio of in-flight projects
- Contribute to process improvements
TO BE SUCCESSFUL:
You’ll have prior experience in an application support role, have excellent verbal and written communications and have worked with service desk applications and service management environments. As well as:
- Understanding or relational databases, dataflows, and data analysis
- Demonstrated experience in application support, systems analysis
- ITIL Foundations (desirable but not essential)
- Prior experience in applications testing (desirable but not essential)
WHY WORK FOR US?
JCDecaux is a forward-thinking company who truly value their staff. Our strong commitment to the creation of a positive culture and investment in employee learning and development are underpinned by our core values. We promote diversity and inclusion, encourage, and support others and celebrate shared success. We promote curiosity, innovation, and creative thinking, take ownership of own our actions and commitments and ensure that we deliver the highest quality experience for our employees, partners and brands.
JCDecaux requires employees in Australia to be fully vaccinated against Covid-19 to ensure we meet our obligations under occupational health and safety legislation about the safety and wellbeing of our people. Being “fully vaccinated” means having obtained a primary course recommended dosage of any approved vaccine. For most approved vaccines this is a two-dose schedule. If you are applying for a role at JCDecaux please consider this requirement when submitting your application. If your application is successful, you may be required to provide evidence of your vaccination against Covid-19 to JCDecaux upon or after commencing your employment with JCDecaux.
