Application Specialist

About North East Link

The Spark Consortium has been selected to deliver the Central Package of the North East Link Project - Victoria's biggest road project.
The Spark Consortium’s Design and Construction Contractor - which comprises Webuild, CPB Contractors, GS Engineering and Construction and China Construction Oceania - will deliver the twin three-lane tunnels and key interchanges for the project.

The Central Package will be delivered as a Public Private Partnership and provides three-lane twin tunnels that will close the missing link in Melbourne’s freeway network from the M80 Ring Road to an upgraded Eastern Freeway, reducing journey times and diverting heavy vehicles away from local roads. Up to 135,000 vehicles will use North East Link every day, reducing congestion in the north-east while maintaining local roads.

Job Overview:

As an Application Specialist you will play a critical role in ensuring the efficient operation, administration, and support of various software applications within the organisation. This role combines technical expertise with excellent communication and problem-solving skill to support end-users in conforming to best practice application use, as well as enhancing and adapting applications to the needs of the business.

Additionally, you will enhance and adapt applications to the needs of the business.

To be successful in this role, you will demonstrate the following attributes:

• Customer-focused mindset.
• Detail-oriented with a commitment to quality.
• Proactive and able to work independently.
• Team player with strong collaboration skills.
• Ability to thrive in a dynamic and fast-paced environment.
• Technical acumen and a drive for skill mastery and learning
  

Key Responsibilities:

• Application implementation and configuration
• User support, training, and documentation
• System maintenance and upgrades
• Issue resolution and troubleshooting
• Collaboration and communication with the business
• Application change management
• Configuration and customisation of the application
• Automation, optimisation, and scripting
• Integration management
• Performance monitoring
• Application data governance and stewardship
• Application-related process ownership
• Application reporting and dashboarding
• Maintenance of application security and compliance standards
• Vendor relationship management and collaboration

Qualifications:

• Proven experience in application support, implementation, and configuration.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Bachelor’s degree in Information Technology, or equivalent experience.
• Experience in a Customer Success role would be advantageous.
• Familiarity with a variety of software applications and platforms.
• Familiarity with construction industry applications and platforms would be advantageous.
• Ability to adapt to new technologies and stay updated on industry trends.

Certifications in relevant technologies would be advantageous.