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SalaryJoin the dynamic landscape of Seven Network, a prominent entity within Seven West Media. Seven is where you come to make a difference - in your career, in our company, and in the lives of millions of Australians. As a key player in the Australian media scene, we're committed to creating and sustaining meaningful Australian engagement across diverse platforms. Seven is leading the way in creating the media company of the future.About the RoleWe have a fantastic opportunity for experienced Application Specialist to join our growing, collaborative, team-orientated and passionate IT Team in Sydney on a full-time basis.Reporting to the Platform Manager (Sales Management System), you will be responsible for implementing, managing, and enhancing our new Sales Management System platform and associated technologies, ensuring the platform's technical operation, and focusing on delivering exceptional IT application services and support to customers within our Enterprise Applications team.Key responsibilities will include:
- Providing technical support for Sales Management System platforms and integrations, including Imagine Landmark and Gameplan applications
- Executing tasks for IT and business projects
- Designing application solutions for high availability, resiliency, integrity, and security
- Ensuring controlled changes to maintain stability and security.
- Managing IT processes including Incident, Request, Change, Problem, and Knowledge Management
- Resolving incidents, problems, and service requests escalated from the Service Desk
- Developing processes, documentation, and knowledge management for IT and business applications
- Maintaining a high level of knowledge across IT business applications
- Driving continuous improvements in the application environment.
- Maintaining a stable and secure application environment and ensure technology sustainability
- Keeping the application environment up-to-date
- Providing quality customer service to internal stakeholders and end-users
- Managing vendors and liaise with them as required
- Offering out-of-office hours support and on-call duties
- Following company policies and procedures, ensuring workplace health and safety and respectful treatment of colleagues
- Proven experience as an Application Specialist supporting enterprise Sales Management systems
- Experience managing and supporting Landmark and/or IBMS (preferred, but not essential)
- Experience in large enterprise projects and the media industry
- Proficiency in diagnosing, troubleshooting, and resolving issues with third-party and in-house developed applications
- Knowledge of application development and testing
- Quick adaptability to new business environments
- Effective communication between technical and business staff
- Awareness of industry trends and emerging technologies
- A positive, collaborative, and adaptable team player
- Generous 7Perks and corporate discounts at a range of retail, tech and health & fitness facilities
- A collaborative, vibrant culture
- Professional development opportunities through Seven's Mentoring and Performance & Development programs
- Access to Seven's own Learning and Development program: Accelerate
- A reward and recognition program with monetary and non-monetary incentives
- A competitive salary
- Generous paid parental leave for both secondary and primary carers
- Flexible working environments
- Focus on creating a successful and sustainable future
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