Application Specialist

Employment Type: Permanent Full Time

Position Classification: Senior Analyst

Remuneration: $109,802 - $127,349 per annum

Hours Per Week: 38

Requisition ID: REQ477173

Location: North Parramatta

Where you'll be working

Western Sydney Local Health District (WSLHD) is responsible for providing primary and secondary health care for people living in the Auburn, Blacktown, and The Hills Shire, Holroyd and Parramatta Local Government Areas (LGAs) and tertiary care to residents of the Greater Western Region. We are committed to our vision of 'better health services for the people of western Sydney and beyond' and to the delivery of health care or related services in line with our core values of collaboration, openness, respect and empowerment.

What You'll Be Doing

• The purpose of the role is to provide day to day support of clinical applications used by business areas across the Western Sydney Local Health District and Nepean Blue Mountains Local Health District, including but not limited to Cerner eMR; to identify, analyse and facilitate improvements to systems, processes and workflows aligned with Electronic Health Record (EHR) (incorporating the eMR and PAS).
• To provide second level support, daily maintenance and development of the system and related applications as part of Information Technology Services EHR Support Group.

Benefits Of Working For Western Sydney Local Health District

• Paid Allocated Day Off (ADO) every month, in addition to your annual leave (For full time staff)
• Salary Packaging - lowers your taxable income and increases your take-home pay. (Applicable for eligible employees) http://wslhdintranet.wsahs.nsw.gov.au/salary-packaging-with-smartsalary
• Meal entertainment lowers your taxable income and increases your take-home pay. (Applicable for eligible employees) http://wslhdintranet.wsahs.nsw.gov.au/salary-packaging-with-smartsalary
• Employee Assistance Program (EAP) professional counselling and coaching service that offers confidential, short-term support for work-related and personal issues, which you and your immediate family can access
• Managers Support - Employee Assistance Program (EAP) professional consultative service for all managers, HR or senior staff that is confidential and unlimited for people management support
• Fitness Passport - permanent employees and their immediate family members can sign-up for this affordable membership which allows access to an extensive range of gyms, pools and fitness services from multiple providers across NSW.
• Generous leave conditions in accordance with NSW Health (State) awards
• Recognition of prior relevant service may be considered toward commencing salary
• Leave may be transferrable from other public sector agencies in accordance with leave mobility provisions

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ Aboriginal and/or Torres Strait Islander people are encouraged to apply.Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Selection Criteria

• Demonstrated experience in design, build and maintenance of Cerner eMR Core tools, applications and functionality (i.e. Powerchart, FirstNet, CHOC, eMEDs, SurgiNet, Scheduling, CPDI).
• Demonstrated highly developed analytical and problem solving skills, with strong planning, time management and organisation skills and an ability to work outside normal business hours (if required), including on call support, and onsite support.
• Demonstrated high level interpersonal and negotiation skills including proven ability to communicate and collaborate effectively with stakeholders to achieve outcomes.
• Excellent verbal and written communication skills, ability to develop and maintain documentation in both a technical and business context.
• Demonstrated highly developed customer engagement and support experience for delivery of excellent services to stakeholders.
• Proven ability to function as a self-motivated multi skilled analyst, working collaboratively in a team environment, with a positive proactive attitude, who can effectively work with minimal supervision.
• Demonstrated experience in software development and support processes i.e. issue investigation and resolution, testing, change control management and version control processes.
• Proven involvement in clinical information system implementation projects with demonstrated understanding of clinical business processes e.g. eMR, PAS, Outpatients, Inpatients, Emergency.

Need more information?

• Click here for the Position Description
• Find out more about applying for this position

For role related queries or questions contact Rui Wang on ********@health.nsw.gov.au

Applications Close: 29th April 2024