AddressThe Opportunity
Are you a tech-savvy individual looking for a role that combines your business acumen with your technical expertise? We have an exciting opportunity for you our Application Support Analyst.
In this role, you will be responsible for the development, maintenance, support, and enhancement of our business applications, as well as providing specialized technical or business knowledge to Information Technology projects.
You will have the chance to partner with a business functional area, learn their processes, and identify opportunities for technology to drive efficiencies. You will play a crucial role in the development, identification, and implementation of system modifications that will improve productivity within the applicable business function.
Joining our team means being at the forefront of innovation and making a meaningful impact on our company's success. You will have the opportunity to work with a dynamic and collaborative team, leveraging your technical skills to drive positive change and enhance our business applications.
If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for technology, then this is the role for you. We offer endless opportunities for growth and development, as well as a supportive and inclusive work culture. Don't miss out on this exciting opportunity to take your career to the next level.
Apply now and embark on a rewarding journey with us.
Cool stuff you'll get to do:
- Consult with business functional areas to develop an understanding of the varied and complex business needs supported by the system(s) and determine how changing business needs will affect the system(s).
- Understand the role of the system in the big picture and provide ideas and recommendations regarding the evolution of the system(s).
- Develop and maintain value-adding relationships with stakeholders, both technical and business.
- Provide systems expertise and support system training, educational tools and materials.
- Review and route requested system changes and develop detailed specifications for implementation.
- Ensure current and accurate system documentation, coordinate and or perform testing of system modifications, both validated and non-validated systems.
- Work effectively with team/group to accomplish organizational goals. Actively participate in client and team meetings by offering suggestions. Provide input to project planning.
- Partner with appropriate support personnel related to data integrity checks and controls of the systems.
- Help drive internal BTS processes related to demand/release management and SDLC.
- Ensure systems implemented meet projected timelines, and customer expectations and comply with relevant Corporate and Divisional policies and procedures.
- Respond to questions and influence users regarding current and potential system inputs, processes, and outputs.
Experience that will help you get started
- A passion for learning and personal growth.
- Strong customer focus.
- Exceptional teamwork skills.
- Strong Application Support capabilities including the maintenance of a knowledge base.
- Experience in Application Lifecycle Management for developing, implementing and supporting information technology platforms.
- Knowledge of and experience in managing the integration of systems.
- Data management capabilities, relational database experiences are preferred.
- Knowledge of and experience in Office 365, Salesforce.com, OutSystems and SQL an advantage.
- Excellent interpersonal skills and well-developed verbal and written communication skills.
- Strong analytical skills.
- Experience or exposure to managing projects.
- Deliverables focused and detail-oriented.
AbbVie is an equal opportunity employer that supports inclusive, flexible, and accessible working arrangements for all. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation or marital status. If you have any support or access requirements, we encourage you to advise us at the time of application. We are committed to creating an inclusive workplace
AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
Travel: Yes, 10 % of the Time
Job Type: Experienced
Schedule: Full-time
