AddressAbout the role
The role of Application Support Analyst (ASA) is to undertake support for the Navitas’ corporate IT environment, its propriety applications and surrounding components. We are flexible on an Australian based work location that aligns with our Global Support Team.
The ASA will take primary responsibility for providing quality support to existing users, whilst assisting project teams in supporting new users of Group Application products during implementations. The ASA will first-and-foremost provide quality customer service and will handle incoming support requests via the Service Desk. Support requests may require troubleshooting, training or escalation but the ASA will own and maintain the relationship with the customer throughout to ensure a consistent user experience.
This is a parental leave relief position for approximately 8 months from mid July 2024. We are flexible on work location within Australia.
The person we seek will ideally have the following:
Essential:
- Exceptional customer service skills
- Ability to establish and maintain effective working relationships with key stakeholders and other members of IT
- Previous experience in an Application Support capacity
- Ability to assess reported incidents and either provide a resolution or track them through to successful solution by escalating to the appropriate resource
- Ability to work as part of a global IT team, with outstanding communication skills
- Excellent analytical skills and product support experience with enterprise-level applications
Desirable:
- Knowledge of the Education sector
- Student Management System exposure
- Admissions process experience
- Familiar with modern Learning and Teaching administration processes, e.g. timetabling
What we can offer you:
- A purpose driven, engaging and supportive team environment
- On the job learning and development
- Work perks such as;
- Discounted gym memberships
- Technology & cinema discounts to name a few
- A competitive salary package
- An opportunity to work with others committed to transforming lives through education
- Health and wellbeing packages which include free counselling for employees and family
About Us
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 56,000 aspirational students across our global network each year.
Diversity and Inclusion
Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.
We encourage applications from candidates with disabilities, of all ages and genders, Aboriginial and Torres Strait Islanders and diverse community groups.
How to apply
Please apply online. For further information, please contact Al Brocklehurst - Application Support Manager.
Applications close on Friday, 28/06/2024 at 5:00pm however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.
Extra information
For more information or to view other opportunities, please visit navitas.com/careers
Successful candidates will require full working rights in Australia and may undergo criminal records and working with children check.
To our agency partners - thank you for your interest however, we will not be accepting unsolicited applications and we do not require support for this role, at this stage.
By submitting your application, you acknowledge and agree to Navitas’ Privacy policy. Further information can be found at navitas.com/careers
