Application Support Officer (Fmis)

Employment Type:

• 38 hour working week within a flexible WFH model
• Full Time - Exempt up to 24 months
• Opportunity to work from our many offices across Chatswood, Charlestown or St Leonards
• Attractive salary, $106,142 - $125,241 per annum + 11% Super and Annual Leave loading

About usWorking at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.Come work with usWe have an exciting opportunity in the Corporate Applications team under the Service Delivery directorate for an Application Support Officer (FMIS).The finance and procurement subject matter expert will be responsible for providing specialised procurement and financial advice to ensure that the state-wide system development complies with all legislative, statutory and policy requirements and conditions. The Key aspect of this role is to support the financials and procurement business practices and resolve business process issues to ensure system functionality is leveraged to achieve best practice. The broader aspect of this role is also to develop and test scripts that include anticipated and unexpected outcomes for proposed changes. You will ensure compliance with a strong focus on customer service in accordance with service level agreements for Health Agency customers.Our Organisation is currently embarking on an FMIS upgrade project to Oracle Fusion ERP. This role perform testing in Oracle Fusion ERP and support during the go live and as part of business as usual.Health Manager Level 2, commencing salary from $106,142 - $125,241 per annum + 11% Super and Annual Leave loadingFor more information, read the full .What you will doAs an integral member of the team, you will be involved in:

• Specialised procurement and finance application advice and support for all FMIS Applications including Oracle eBusiness suite Financial and Procurement modules, Oracle Fusion ERP, Document Management Solutions, Invoice Scanning solutions, Business to Business solutions, and other state-wide finance applications managed by the FMIS Operations team.
• High-quality Application Support for all FMIS Applications including Oracle eBusiness suite Financial and Procurement modules, Document Management Solutions, Visiting Medical Officers’ timesheet systems, Invoice Scanning solutions, Business to Business solutions, and other state-wide finance applications managed by the FMIS Operations team
• Respond to and Support requests on State Wide Service Desk, system testing, monitoring of system processes, rollout of system changes, and liaising with third-party vendors for support
• Ability to write SQL to assist with eBusiness suite problems solving and adhoc reporting as required
• Investigate and liaise with the FMIS Applications Management team for the resolution of system issues and document the investigation
• Mentor and coach, the FMIS team members and provide documentation and procedures on new system issues
• Develop, implement, and adhere to eHealth and HealthShare change management, audit, security or operational procedures

About youWe are seeking motivated and committed individuals with:

• Provision of specialist advice in an FMIS preferably Oracle eBusiness suite or Oracle Fusion ERP
• Attention to detail
• Proactive problem solver
• Skilled at leading customers and stakeholders
• Experience producing and maintaining high quality application documentation including test scripts
• Expert organisational skills
• Experience with Change control practices
• Ability to mentor team members

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.Benefits of working for eHealth NSWOur people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

• Flexible work options
• Skills and leadership development training programs
• Allocated day off per month
• Salary Packaging
• Health and wellbeing programs

More information about these benefits can be found on our .Valuing diversity and inclusioneHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+, for all advertised positions and have strategies in place to support you.For more information on the strategies in place to support diversity and inclusion, please visit our .How to applyAll applicants must review the position description and apply by submitting an up-to-date resume (up to 5 pages) and cover letter (1-2 pages) explaining your interest and motivation in applying for this role, highlighting your relevant skills and please answer the question below in your application.Please outline your experience providing Application Support for a large-scale financial management information system. In your answer, please provide examples of support provided along with the types of application documentation you have prepared.If you require assistance or have any questions about the role, please contact Julie Mills on and quote REQ477742.If you require adjustments to the recruitment/interview process, please contact Manisha Tuladhar on .Applications Close: 21 April 2024Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• Exempt' is defined as a fixed term contract with a length greater than 13 weeks.

All NSW Health workers are required to have received 2 doses of a TGA approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to show proof of your COVID-19 vaccination status prior to securing this role. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.