Application Support Specialist

Application Support Specialist | Brisbane, QLD | 6-12 month contract
Our client is looking for a highly motivated and detail-oriented Application Support Specialist to provide technical support and assistance for our suite of applications. In this role, you will be responsible for diagnosing and resolving application-related issues, providing training and guidance to end users, and collaborating with cross-functional teams to implement enhancements and updates. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.
Responsibilities:

• Provide first and second-level technical support for applications, troubleshooting issues, and resolving user queries in a timely and efficient manner.
• Collaborate with software vendors and internal development teams to investigate and resolve complex application issues, escalating to third-party support as needed.
• Develop and maintain documentation, knowledge base articles, and training materials to support end users and improve the overall efficiency of the support process.
• Coordinate with business stakeholders to gather requirements, prioritize enhancements, and facilitate the testing and implementation of application updates and patches.
• Monitor application performance and usage metrics, identifying trends and proactively addressing potential issues or areas for improvement.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 2+ years of experience in Application Support or technical support roles, preferably in a software development or IT environment.
• Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and identify root causes.
• Proficiency in SQL query writing and database management preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels of the organization.
• Proven ability to prioritize tasks, manage multiple projects simultaneously, and work effectively in a fast-paced environment.
• Experience with incident management tools and IT service management processes preferred.
• Knowledge of Agile methodologies and software development lifecycle principles a plus.
• Customer-focused mindset with a passion for delivering exceptional service and support.

Given the nature of this role, all candidates are required to be living in Queensland with full working rights. Out of state and overseas candidates won't be considered.