Application Support Specialist

· State Government Role

· 5-year contract

· QLD

· Full Working Rights required

About the Role

We are looking for an Applications Support Specialist, for our client in the QLD State Government, offices located in Brisbane. The primary purpose of this role is to provide operational Application support to all business applications with-in the Department. This may include the following type of work: break fix, project, and development.

Thekey duties/responsibilities for this rolewill include, but are not limited to, the following:

• Provide responsive escalated technical support in the investigation and resolution of complex Incidents, Problems, and Requests.
• Develop, undertake, and continuously refine routine, proactive system checks, and maintenance activities performed on business applications.
• Undertake administration and maintenance of applications and databases, including access controls, workflows, performance, installation, and configuration of application components to ensure availability, reliability, and security.
• Manage information security requirements including the implementation and ongoing improvement of controls to protect the confidentiality, integrity and availability of the application and associated data.
• Collaborate with business and technical stakeholders involved in the planning, analysis, development, testing, release, use, and quality review of application software enhancements, releases, or changes ensuring alignment with ITIL or software development frameworks.
• Autonomously coordinate, facilitate, schedule, and deliver discrete operational project work packages or managed activities.
• Provide advanced application advice and support services to, work colleagues and service partners, pro-actively contributing to knowledge sharing, mentoring and skills transfer.
• Lead the ongoing development, maintenance and deployment of application specific guides, work instructions, technical documents, and reports.
• Develop training content and manage training activities needed to operate, support, or use an application successfully.
• Liaise and work with external application vendors/service suppliers to resolve warranty issues, product problems, application outages, escalations, and projects.
• Maintain a contemporary, industry knowledge of application technologies and management to take a lead role in the continuous improvement of application products and services.
• Contribute to the development of the overarching application strategy and supporting roadmap. Provide guidance and direction to ensure application versions are kept up to date and aligned with industry standards.
• Manage and maintain the relevant application disaster recovery documentation and participate in disaster recovery testing.
• Other activities as required by the Manager, Technology Management.

The ideal candidate should have the following skills/experience:

• Demonstrated knowledge and experience in enterprise and cloud application design, testing, implementation, support, and administration (SQL Server, Azure Applications, Power Applications/Power Platform, Oracle an advantage)
• Demonstrated knowledge in application development platforms and frameworks (.Net and Microsoft Devops an advantage)
• Demonstrated experience in leading an applications management function including change control, release management, continuous improvement, and project management.
• Demonstrated ability to produce high quality reports, system, procedural, and user documentation.
• Proven ability to work in a team environment and develop effective working relationships with internal and external clients, team members, vendors, and end users.
• Demonstrated commitment to business outcomes and service delivery in a customer-focused ICT environment.

If this sounds like the right role for you, please contact your ICT Recruiter for more information or apply online.

Your ICT Recruiter for this role

Emily Priest

************@bridgeite.com

Don’t miss out on this great opportunity. Applications for this position close on Monday, 25 March 2024.

* Please note only shortlisted candidates will be contacted