AddressThe Administrative Appeals Tribunal is currently seeking applications for an Application Support Team Leader, to join the Enterprise Technology Group (ETG) . This position can be located in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Sydney or Perth.
Remuneration: The annual salary for the position is APS6 $90,199 to $102,499 p.a., plus a generous employer superannuation contribution of 15.4%.
This position will be non-ongoing for 12 months with the possibility of extension to ongoing.
About the opportunity:
Under the direction of the Assistant Director Application Delivery, the Application Support Team Leader is responsible for the day-to-day management of the Application Support team, including staff management and ensuring effective and timely support to the business across case management systems and related services.
The Team Leader ensures system users are supported in line with relevant frameworks and contributes to broader ETG and AAT priorities as required, such as the Case Management Solution Program.
The Enterprise Technology teams are friendly and enjoy working with each other, learning is an important part of our culture. The AAT provides a rewarding work environment with excellent opportunities for training and career advancement.
About you:
To be successful you will require:
- Develop, maintain and test incident management procedures in agreement with service owners.
- Encourage individual development of skills and capabilities in line with team and personal goals. Facilitate the development of individuals by adjusting workload, targets, and team capacity.
- Investigate escalated, non-routine and high-impact incidents to responsible service owners and seek resolution.
- Develop and execute test plans and test cases. Implements scalable and reliable automated tests and frameworks
- Analyses and reports on test activities, results, issues and risks, including the work of others.
- Implement a stakeholder engagement/communications plan. Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
Mandatory:
- Academic or Vocational certification in Technology and/or relevant industry experience
Desirable:
- Vocational certification or experience in modern software development lifecycle methodologies such as Agile, Scrum, XP, SAFe.
Position Eligibility Requirements:
The AAT requires Australian citizenship as a condition of engagement.
All employees are required to undertake an Australian Federal Police Check and health assessment.
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description for this role, available from the Working at the AAT page of our website, www.aat.gov.au.
About the AAT:
The Administrative Appeals Tribunal (AAT) plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
You can learn more about the AAT here.
Please note that the AAT will be transitioning to a new merits review body in 2024 to be called the Administrative Review Tribunal. Information about the reform can be found here.
What we offer:
- Flexible working options
- Competitive salary including generous superannuation employer contribution of 15.4%
- Salary packaging options
- Gym membership payment plan.
- Supportive career development opportunities, including secondments and acting opportunities.
- Holistic health and wellbeing support including free annual influenza vaccinations and free eye tests.
- Annual Christmas closedown – no leave deduction!
- Employee Assistance Program for you and your family
- Positive and inclusive culture
Should you wish to discuss this position, please contact:
Name: Tashi Arnold
Title: Director Product Management and Customer Experience (acting)
Tel: (03) 9276 5***
email: ************@aat.gov.au
How to apply:
To be considered, all applications must be submitted online via the AAT website by clicking Apply and following the instructions on the online application.
Please provide details of how your skills and experience make you suitable for the role and how they meet the capabilities outlined in the position description. These statements against each required capabilities and experience should be clear, concise, relevant and be no longer than 1-2 pages in total. Please note that applicants who do not address the required capabilities and experience will not progress to shortlisting.
Your Resume/CV should not exceed 2 pages in total..
Applications close: 11:00 pm (AEST) on Tuesday, 25 June 2024
Please note a merit pool may be created to fill future like vacancies. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar non-ongoing and ongoing roles in the AAT, or the broader APS, within 18 months from the original advertised date in gazettal.
Please contact the recruitment team on (02) 9276 5*** or ***********@aat.gov.au should you require assistance with accessing our website or with lodging your application.
The Administrative Appeals Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
