AddressWe have an exciting opportunity for an IT Applications Specialist to join our Corporate Technology team. Reporting into the Technology Service Delivery Manager, this role will provide third-level support to users associated with Perenti Enterprose Applications (including Pronto and Coupa) to Service Level agreements.
Key Accountabilities will include:
- Triaging incidents/service requests reported to the Enterprise Applications team
- Providing remote and face to face technical support to users regarding IT incidents and service requests
- Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve them
- Maintaining accurate log entries of fault with resolution and contact details
- Ensuring all software installations and routine upgrades are implemented in a timely manner
- Working on tasks as assigned by IT Service Delivery Manager
- Creating & maintaining KB articles & work instructions
- Ensuring technical queries not progressing are escalated to resolver groups and third-party vendors according to established procedures.
Key skills and experience required for you to thrive in this role, will include:
- Communicate effectively and professionally via email, Microsoft Teams or in person
- Experience in troubleshooting computer software problems
- Working knowledge of Administering Pronto, Coupa
- Experience working ServiceNow or equivalent job tracking system
- A senior certificate of education (WACE or equivalent) and a minimum of 5 years of relevant IT experience
- Administering Pronto experience (mandatory)
- Administering Coupa experience (desirable)
- Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.
What we offer:
- Located close to public transport in a great central location.
- Flexible, hybrid working arrangements.
- A competitive remuneration package, with discretionary, performance-based incentives.
- Paid Parental Leave
- Employee support services
- Regular pulse-checks and employee surveys
- Commitment to your ongoing development, including on-the-job opportunities,
- Relocation assistance (if required)
- This a full-time, permanent opportunity, to be based in the Perth CBD
About Us:
Perenti is an ASX listed, diversified mining services group with interests in contract mining, drilling services, mining services and technology solutions. Headquartered in Perth and with offices and operations across four continents, we employ more than 11,000 fantastic people who are focused on creating enduring value and certainty for our investors, clients, people, and the communities in which we operate.
At Perenti, our purpose is to create enduring value and certainty. This is critical to everything we do and the reason we exist. Our purpose is underpinned by our five Principles – No shortcuts, Never wasteful, Walk in their shoes, Smarter together and Enable tomorrow. These Principles are the fabric of our business, they are critical in delivering our purpose and driving the way we work, our actions and our behaviour. We are actively creating a diverse culture, where people are included and have development opportunities, regardless of gender, age, cultural background, disability, religion and sexual orientation, as well as differences in background, life experience, and interpersonal and problem-solving skills. We recognise that attracting and retaining a diverse, inclusive and collaborative workforce is key to our success as a business #smarter together.
We continually strive to create a culture where our people feel valued and trusted. We offer flexible working and encourage development opportunities and career progression.
