AddressWe are seeking a Product Application Specialist to join our Chute Solutions Engineering Team. You will be responsible for providing technical support to our product line.
The members in our team are located in Australia and South America and we collaborate well together.
In this position, you will report to the Engineering Manager.
This role can be located from our West Perth, Forrestfield or Beresfield locations, and may involve up to 20% travel.
What you’ll do
• Provide technical support to the sales organisation and assist in developing solutions and design briefs in response to sales opportunities and in line with Product Line principles and strategy.
• When required, accompany company Sales Teams in site visits, audits and discussions to understand the ’customer challenge’ including material and downtime costs.
• Provide technical support including product selection as well as technical advice and scoping for marketing and training material as well as success stories.
• Participate in and engage in formulating technical concept solutions and collaborate with the detail design teams to have designs prepared in a timely fashion.
• Design innovative solutions to satisfy customer requirements.
• Perform design and 3D modelling for proposal work as well as purchase order work.
• Assist with detail design and drafting when required.
• Train, educate and mentor junior employees.
• Provide recommendations on the development of new products as well as optimisation of existing products to improve performance, quality or cost competitiveness.
• Provide technical support in customer claims.
Who you are
• You are a Mechanical Engineer, preferably with experience in bulk materials handling, mining associated design, fixed plant applications.
• Have Design experience and the ability to complete initial design scopes and modelling, ideally with AutoDesk Inventor (or similar software)
• Valid Passport for international travel and driver’s licence for local travel
• Customer service mindset
• Critical analysis, ability to make decisions, commitment and flexibility
• Ability to collect data and information to make strategic analysis and recommendations
• High level of computer skills including MS Office Suite
• Fluent verbal and written English and a second language would be a plus.
• Ability to work in a multi-cultural and multi-language atmosphere.
• Ability to travel intrastate, interstate and overseas (up to 20%).
What's in it for you
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit for all permanent and maximum term employees
• Flexibility in your working lifestyle – our team manages their own balance of working from home and in our office environment
• Gender Neutral Paid Parental Leave of 18 weeks at full pay
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Active Social Club and company wide social events as your social wellness is important to us
• Family focused events as your family forms part of our close-knit community
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Company provided Salary Continuance insurance cover
• Career development & education assistance to further your technical and leadership ambitions
