Aps 4 Senior Client Contact Officer

Location: Canberra, ACT
Salary Range: $79,764 - $85,074 Attractive Superannuation
Contact Officer: Maria Kaltzidis - 03 9284 6***,
The Department?s Veterans? Access Network (VAN) is the Departments first point of contact for general client enquiries and interactions.  VAN offices are located in all capital cities and in regional locations across the country, and form part of a national work unit to provide high quality and professional client services to the veteran community.  Senior Client Contact Officers (APS4) work within the Ministerial Engagement and Communications Division of the Department of Veterans? Affairs (DVA) and the Veterans? Access Network (VAN) team. They respond to incoming enquiries from members, veterans, (their advocates, representatives) and family members of the Australian Defence Force (ADF), as well as third parties, including government departments and agencies, and ex-service organisations. Duties
Undertake telephone and front counter shifts
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