Aps 6 - Knowledge Management Officer

Position Overview

The Knowledge Management Officer’s primary responsibility is to ensure that the Court’s corporate knowledge is comprehensive, up to date, well-organised and well distributed across key stakeholder groups. 

The position of the Knowledge Management Officer requires a self-starter focused on corporate Knowledge Management and identifying areas for process improvement, while connecting people and establishing best practice knowledge sharing behaviours.

The Knowledge Management Officer is responsible for the development and coordination of a corporate policy and procedure governance framework, the development and revision of policies and procedures (in collaboration with subject matter experts), the administration of the corporate policy register and management of the corporate policy portal. 

The role exercises both initiative and judgement in the interpretation of policy and in the application of practices and procedures. The role promotes good corporate behaviours and provides assistance to subject matter experts to improve the standard of corporate policies and procedures.

The Knowledge Management Officer Manager works collaboratively within the Information Management team, under limited supervision. Working in a collaborative team environment, the Knowledge Management Officer will share expertise to support team priorities and deliverables in alignment with the Information Management team’s goals.

Excellent communication skills (written and verbal) and attention to detail are essential in this role, as is a keen interest in Knowledge Management, corporate governance, and information management.

Duties

1. Identify opportunities for better corporate Knowledge Management and sharing of organisational knowledge.
2. Develop and maintain the corporate policy and procedure framework.
3. Development and administration of a corporate policy and procedure register.
4. Development and administration of a corporate policy and procedure portal.
5. Work collaboratively across the organisation with key stakeholder groups to develop and review corporate policies and procedures.
6. The creation and storage of business templates for policies and procedures.
7. Provide support, guidance, and quality advice to staff in the use of the corporate policy and procedure framework and corporate policy and procedure portal.
8. Develop and maintain reports, presentations, training materials and other documents as required.

Selection Criteria

1. Demonstrated experience in developing and implementing a Policy Governance Framework in a large, geographically diverse Commonwealth agency.
2. Demonstrated experience in the development and review of policy and procedure documents.
3. Demonstrated experience in building and maintaining productive relationships and working collaboratively with stakeholders at all levels.
4. A highly motivated and proactive self-starter, who works effectively both in a small team and independently to achieve good quality and timely business outcomes.
5. Highly effective communication skills (written and verbal) with demonstrated capability to develop and deliver quality documentation, training materials, and online content.

Contact Officer

For any further questions, please contact Tim O'Grady on 03 86386*** or tim.o'*****@fedcourt.gov.au.