Aps4 Customer Service Officer

Duties and responsibilities:

• Conduct outbound call campaigns to participants, their representatives and providers to enquire about and verify information.
• Identify patterns, trends or insights to analyse issues from different perspectives and draw sound
• conclusions from available data and information.
• Conduct analysis and assessment of information gathered in collaboration with compliance activities and unpacking activities that pose fraudulent concerns.
• Undertake appropriate case management research, using that research to inform whether noncompliance or fraud exists.
• Manage secure and sensitive data.
• Identify areas for process improvement opportunities, contributing to team activities and providing feedback.

Your profile will demonstrate:

• Demonstrated experience in a similar role - i.e. call centre, Customer Service Officer.
• Experience with working with people in the health and disability sector.
• Ability to work with high volumes of work and meet critical deadlines.
• Strong written and verbal communication skills.

Eligibility requirements:

• Australian citizenship
• An active Baseline security clearance or ability to obtain one is required for the role.

If you are interested and match the above criteria, please apply within.*

*Please note that the positions require Australian citizenship and successful pre-engagement checks, including but not limited to a successful National Police Check, Baseline security clearance and two viable references.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.