APS5 Complaints Officers

Location: MULTIPLE(Canberra ACT, Penrith NSW, Paramatta NSW, Melbourne VIC, Adelaide SA, Hobart TAS, Brisbane QLD, Perth WA, Darwin NT)Contract Length: Start – 20/05/2024, End -22/05/2026, with option to extend up to 6 monthsEligibility/Security Requirement: Ability to obtain Baseline ClearanceDuties:

• Assessing and monitoring complaints or reportable incidents and other regulatory intelligence
• Managing a caseload of complaints or reportable incidents.
• Assessing and escalating cases for investigation and other action.
• Developing and maintaining relationships with external stakeholders including other governmental/ regulatory bodies, and service providers.
• Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability.
• Prepare complex and/ or sensitive reports, documentation, briefings and submissions.

Your profile will demonstrate:

• Demonstrated experience in similar roles.
• Experience with disability, regulatory bodies and government are highly advantageous.
• An understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”.Please Note – The due date for this submission is 18/04/2024.Share this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )Part of RGF Staffing APEJ, Chandler Macleod, we get people.sOur specialtiesOur specialtiesAdviceMore from usChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.