Aps6 End User Computing Administrator

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

Are you enthusiastic about leading a highly skilled and diverse team? We have multiple leadership opportunities available in the Agency ICT Services Branch as APS6 End User Computing Administrators.

The Agency ICT Services Branch is responsible for supporting all ICT systems and infrastructure excluding the primary business applications such as SAP CRM and Salesforce CRM. The branch provides and supports ICT services to Agency Staff and Partners. This includes the design, build, and maintenance of ICT applications, infrastructure, and hardware. The directorates and broad functions within the branch include ICT Support, ICT Service Reliability, Security Operations, End User Computing, Data Networks and Site Technologies, Platforms, Integration, and Data as well as the Service Management and Technology Services Offices.

The APS6 End User Computing Administrator is responsible for managing ICT services, functions, and capabilities, ensuring timely and effective support is provided to end-users and the Agency. You will have the opportunity to work on a diverse range of tasks, including, but not limited to:

• Overseeing the design, implementation, and maintenance of End User Computing (EUC) and Microsoft 365 systems.
• Providing advanced troubleshooting and technical support for End Users experiencing issues with End User Computing (EUC) and Microsoft 365 systems.
• Collaborating with cross-functional teams to integrate Microsoft 365 services and applications with other business systems and processes.
• Working as a subject matter expert (SME) and escalation point for complex technical issues related to End User Computing systems.
• Coordinating with vendors and service providers to resolve escalated technical issues within agreed service level agreement timeframes.

Our ideal candidate has demonstrated leadership experience and skills and will inspire their team members to strive for the best outcomes. You will provide technical, professional, policy, operational support and advice in relation to complex problems.

You will have and continue to build upon your technical knowledge providing guidance and support to your team.

If this sounds like you and you are passionate about leading a technical team, we encourage you to apply.

In line with NDIAs values and mission, all applicants should have a positive and contemporary attitude towards people with disabilities and a comprehensive understanding and knowledge of disability and its impact on individuals.

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from ACT – Deakin, ACT - Canberra, NSW - Sydney, NT – Darwin, QLD – Brisbane, QLD – Robina, SA – Adelaide, TAS – Hobart, VIC – Geelong, VIC – Richmond and WA – Perth, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close at 11:30PM (AEST) on 12 May 2024

If you have any questions, please contact Natalie Jacobs on 0749596*** or email ***************@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.