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Form of workWhy Allegion?
We are global (listed on the New York Stock Exchange) and love to help people grow their careers. Our culture, strategic direction and decision making are truly shaped by our core values. Our commitment to serving others and ensuring safety in an uncertain world is at the heart of everything we do. We also pride ourselves on an amazing Employee Engagement & Wellness program which aims to give back to our people and the community.
We produce everything from mechanical to connected locks and mobile credentials to keep people secure where they live, work and play. Our product team are innovative and practical and are constantly looking to ensure you have the best in market products to sell. We service residential, commercial, and large-scale projects like Olympic stadiums.
Join us, and you'll be part of an engaging and dynamic environment that will keep you motivated and entertained!
What's in it for you?
- Being part of a growing an innovative global company with the opportunity to work with strong leadership and a clear market strategy
- Local and global network of resources and learning and development pathways - we invest heavily in both sales and product training for our team
- A generous salary package with all the tools of the trade
- The opportunity to work for an organisation that is truly committed to your growth, success and overall well-being
Technical Customer Success Lead
Overtur is a cloud-based collaboration platform developed by Allegion designed to enhance efficiency and productivity for construction project teams, including architects and specifiers. As a Technical Customer Success Lead, you will provide exceptional technical support to our Overtur/Allegion clients, ensuring their success with our products. You will also play a crucial role in identifying and supporting business opportunities related to Overtur.
Your success in this role will be measured by the adoption of Overtur and Allegion technologies within key accounts.
If you are seeking to advance your career in the architectural and construction industry while contributing to a key focus in a company's business development, this is an exciting opportunity to join our dynamic team.
What You Will Do:
- Work closely with strategic customers to ensure they are fully utilizing Overtur features and extracting maximum value from our services
- Serve as a subject matter expert, supporting the company's digital transformation in the opening environment
- Benchmark and share best practices of key clients on related software applications, contributing to the improvement of Overtur's overall feature set
- Drive revenue growth through increased Overtur product usage, adoption, and collaboration
- Collaborate with sales, marketing, and support teams to influence and drive business strategies for success with software brands or product portfolios
- Engage with senior and executive-level customer contacts, effectively translating business requirements and complex customer needs into software feature requirements
- Communicate effectively with diverse external customers and internal stakeholders, including architects, independent specification consultants, facility owners/managers, and security consultant personnel
Requirements:
- Proficiency in Revit, Archicad, dRofus, Excel, PowerBI, and general IT software
- Familiarity with digital BIM principles and architectural/construction workflows
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively within a team environment
Apply now by submitting your resume highlighting your relevant experience and skills. We appreciate your interest; however, only successful applicants will be contacted.
Not sure if your experience perfectly aligns with the role?
Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
