AddressArea Operations Manager
About Us
Wilson Parking (part of Wilson Group) is the leading car park operator across Australia. With the largest parking portfolio, industry-leading technology and award-winning customer service we reach the largest number of parking customers. Our culture remains true to its origins as a family business, supporting growth amongst our teams, fostering a vibrant culture and promoting inclusivity.
Why Choose Us?
- Employer of Choice: Join a growing company recognised for its commitment to excellence.
- Career Progression: Unlock opportunities for advancement within the Wilson Group. We have many success stories of senior leaders who have propelled their careers from similar roles.
- Training and Support: We provide comprehensive training and ongoing support.
- Recognition: Embrace a culture of appreciation, with monthly STRIVE awards celebrating our team members.
The Role
As an Area Operations Manager, you will be responsible for overseeing the day-to-day operations and team members of a portfolio of car parks. You will enjoy working autonomously and have the ambition to achieve goals.
This role reports to the Portfolio Manager and will be offered as a permanent full-time position, with a home base at our office at Macquarie Place in Sydney CBD. You will have the opportunity to bring your ideas to the table and have career progression within our group.
Responsibilities:
- Leading your team, and providing visible support onsite
- Managing and monitoring the incidence of claims, customer complaints, staff issues and capital expenditure.
- Site Performances and Reporting
- WHS compliance – monthly site inspections, risk assessments, incident and hazard reporting and investigations
- Establishment of new sites
- Client and contractor liaison and relationship management
- Liaising with internal sales and marketing team members
- Providing regular, accurate and timely reporting and analysis on site performance to budget to the Portfolio Manager
- Identifying, addressing and communicating actions taken on variances to budget in matters of resourcing, casual revenue, cost control
- Provide advice and recommendations on future infrastructure requirements, supported by ongoing market research
Our ideal applicants will have:
- Management experience within a client service industry
- Strong time management skills developed through involvement in multi-site operations
- Ability to facilitate clear communication and direction to staff at all levels
- Significant experience in maintaining client relationships at all levels
- Demonstrated competence in situation analysis and decision-making
We invite you to apply and join our innovative team at Wilson Parking. Please apply by submitting your resume today!
At Wilson, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today
