Assistant Director Integration Support

Australian Citizens With ability to obtain NV1 Clearance residing in Australia only respond

• Contract start 01 May 2023 to 12 months, 12 months extensions.
• Australian Citizen, Ability to obtain NV1 Clearance, Canberra, Sydney (Surry Hill) or Melbourne (Richmond) role.

Send your responses to
Overview
The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.
We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies. The Office of the CIO (OCIO) seeks an experienced Integration SupportAssistant Director to join our dynamic fast-paced team.
Duties

• Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.

• Manage and co-ordinate the backlog of production incidents, change requests, and system enhancements across the Agencys integration platforms

• Develop and implement support processes and procedures to ensure consistent and efficient resolution of Integration related issues

• Implement state-of-the-art system logging, pro-active event monitoring, and automated alerting for the Agencys integration platforms using tools such as Splunk and Dynatrace

• Ensure support and operational activities are aligned to business prioritisation, ICT security and architecture patterns, and the Agencys overall strategic objectives.

• Collaborate with cross-functional teams and build and maintain relationships with key stakeholders, both internal and external, to ensure business objectives are met.

• Responsibility of the day-to-day running and operations of the Agencys integration platforms including all required activities and tasks to ensure availability, performance and usability of systems for users.

• Perform operational tasks including access management and provisioning, internal reviews, control implementation and service transition activities.

• Develop and provide ad-hoc and regular reporting to meet both technical stakeholder and executive stakeholder requirements.

• Identify areas of improvement, and implement solutions and continuous improvement initiatives.

Every application requires to address selection criteria as part of application submission.
Essential Criteria

• More than 5 years experience working with API integration, ideally in a support/operations role

• Experience maintaining and administering APIs and applications using Mulesoft

• Excellent communication and stakeholder management skills to manage competing stakeholder groups

• Demonstrated experience developing and maintaining documentation on support processes, policies, and configuration

Desirable Criteria

• Experience working with the Atlassian suite, specifically Jira, Confluence and Service Desk