Assistant Housing Manager & Administration Officer

Interested in an AMAZING career journey in Social Housing and Administration?

Your new career journey starts HERE! Say goodbye to mundane work days and embrace change! Be apart of our newly created team, formed due to expansion into Victoria. Work within a collaborative team who are passionate about helping our clients. Be a part of a supportive organisation who is committed to making a difference to the community. 

What will your new day look like?

1. You will provide outstanding service that demonstrates Evolve Housing's values and makes a real difference to resident's lives by assisting with tenancy management.
2. Proactively assist in the management of the portfolio through:
   • Encouraging and undertaking resident consultation 
   • Managing and responding to tenant enquires, complaints and grievances.
   •  Assisting to conduct regular property inspections.
   • Respond to and/or escalating anti-social behaviour and other breaches of tenancy condition.
   • Ensure leasehold landlords comply with the terms of the tenancy agreement.
   • Work collaboratively with the team to ensure the compliance of property maintenance and repairs including preparation of Condition Reports.
3. Under supervision, and as directed, assist the Housing Manager with the  following tasks:
   • Monitor rental and non-rental accounts including early intervention in arrears recovery to ensure sustainable tenancies. 
   • Preparation of Lease documentation and VCAT paperwork as required.
   • Contacting potential applicants and renters to coordinate viewings of property and offers
   • Ensure vacant properties are tenanted according to Evolve Vic Housing standards
   • Ensure transferring tenancies are managed fairly and in accordance with Evolve Housing policy and procedures
   • Establish and manage tenancies according to Evolve Housing policy and procedures and Resident Tenancy Act
   • Undertake work and maintain records in line with internal and legislative requirement and observe relevant policies and procedures
   • Attend the Victorian Civil and Administrative Tribunal (VCAT) as required
   • Contribute to Homes Vic and other compliance reporting requirements in a timely manner
   • Carry out general administrative and reporting activities as required such as preparing letters, reports, etc.

Is this you? Passion, drive, enthusiasm? Then we NEED you!

• Do you believe in everybody's “right” to have a place to call home?
• Are you passionate about providing the best possible customer service experience you can?
• Do you pride yourself on impeccable attention to detail?
• Are you proficient in tenancy management system?
• Do you relish accountability?
• Do you face challenges head on with positivity?

What does Evolve Housing do? Why are we an amazing workplace? 

Evolve Housing Limited is one of Australia's leading not-for-profit Community Housing Providers (CHPs), focusing on providing social and affordable housing. We provide innovative housing services and solutions to those in need and develop partnerships that provide positive social outcomes for individuals and their communities.     

 Evolve Housing has over 25 years' experience in property and tenancy management and a reputation for social excellence. With a current portfolio of over 4,000 social and affordable properties housing over 10,000 people, we offer the opportunity to work for a dynamic and rapidly growing organisation.

 Some important things you will need to begin this journey!

• Formal qualifications in social services and demonstrated experience in this field, complemented by experience and knowledge of the social and community housing sector (desirable)
• A thorough understanding of the Residential Tenancy Act and relevant work experience in the real estate sector.
• Proven commitment to delivering an excellent customer service experience and able to manage changing priorities.
• Demonstrated understanding of the confidentiality and privacy requirements of the role.
• Demonstrated application of effective and appropriate communication skills at a high level, including written skills, cultural sensitivity, listening and interviewing.
• Experience working with a culturally and linguistically diverse, and at times, challenging and at times complex customers.
• Possess a current Drivers License
• Willingness to obtain a National Criminal Record Check
• Willingness to obtain a NDIS check

What benefits will you receive?

You will be part of a culture with true purpose, where we care about helping our clients and our community drive.

Do you want a career that takes you places?

You will be paid a generous salary and you will have access to flexible working options.

You will secure a career that takes you places through ongoing career development.

What happens next?

To apply, submit your resume and a covering letter addressing all selection criteria. 

Evolve Housing encourages Aboriginal and Torres Strait Islander applicants to apply.

Evolve Housing welcomes applicants from Culturally & Linguistically Diverse backgrounds.

Evolve Housing is a proud LGBTQI+, family friendly certified organisation that thrives on creating and sustaining a diverse and inclusive culture. 

Privacy Statement: Evolve Housing is committed to respecting and protecting the privacy and rights of individuals in relation to their personal information. Our Privacy Policy outlines how we collect, use, store, and disclose information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Please refer to our Privacy Policy on the Evolve Housing website if you would like more detailed information. You may also request a copy of the Privacy Policy from any Evolve Housing employee.