AddressIntroduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview
Gallagher is a global leader in Insurance broking, risk management and consulting, with over 39,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded, for the 13th consecutive year, the 2023 World's Most Ethical Companies by Ethisphere Institute (2023) as well as being one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
The purpose of this role is to provide administrative sales support to internal and external customers while maintaining exceptional service to all of our clients and customers. This role will:
- Receive inbound and making outbound calls and managing email correspondence with customers, clients and brokers
- Attend to queries from clients, insurers and internal stakeholders in a timely manner, with a high level of accuracy
- Ensure all calls are logged and responses are followed up with appropriate person
- Follow up documentation from clients and insurers on a daily basis
- Assist with ad hoc administrative duties as assigned
- Reconcile invoices as required, ensuring correct invoicing procedures are maintained
This is a great opportunity and to be considered, we are seeking a min of 2 years' experience in a customer service or call centre role, ideally with exposure to the Insurance or Financial Services industry plus:
- Strong computer skills including a working knowledge of Microsoft Office suite
- Excellent organisational skills and ability to manage competing priorities
- Strong written and verbal communication skills and ability to manage relationships effectively
- Tier 1 qualification in insurance broking or willingness to complete
- Good problem solving skills in order to respond to client enquiries
- Positive attitude, with a desire to work collaboratively in a small team environment
- Ability and adaptability to work in high volume, high paced environment
Gallagher Benefits - we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks' Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary scarified superannuation options.
Apply now via our careers website, https://www.ajg.com/au/about-us/careers/ or for further information, please contact our Talent Acquisition team at careers@ajg.com.au
Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider.
Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
