Assistant Manager

Diverse role encompassing all aspects of a fitness centre from facility management, administration and engagement with members through reception, gym floor and social media.

Opportunities exist now at both our Tweed and Casuarina clubs for Part Time and Full Time positions.

Hours are rostered and may include early mornings, evenings and weekends.

Fitness Industry Award Level 3/3A

https://movementhealthclubs.com.au/careers

Assistant Manager

At Movement, our Assistant Manager plays a pivotal role in ensuring that our club operates smoothly and our members receive the best possible experience.

Reporting directly to the Club Manager, this role involves a diverse range of responsibilities, from managing facility operations to providing exceptional customer service. You'll be the face behind the brand, connecting with members both in and out of the club to ensure their needs are met and they feel supported on their fitness journey. 

From facility management tasks like cleaning and maintenance to member interaction, administration, and compliance, no two days are the same.

If you're someone who thrives in a dynamic environment, enjoys interacting with people, and is passionate about health and fitness, this role offers the opportunity to make a meaningful impact and be part of a team that's truly making a difference. Join us at Movement and be part of something special!

Qualifications Required

• First Aid Certificate 
• CPR
• Blue Card / Working with Children
• Fitness qualifications desirable

Responsibilities

As member of the Club Management team, your responsibilities are:

Facility Management – Make sure the facility remains safe and comfortable

• Open and Close Procedures
• Cleaning of Facility and Equipment (including GF)
• Maintenance of Facility and Equipment (including GF)
• Stock Management
• Prep for events eg group fitness classes, promotions, room rental etc.

Member Interaction

• Prospect conversion and integration - Customer Enquiries, Follow-ups, Tours, and Sales and Induction – demonstration that Movement is a different way of thinking about health and fitness
• Connect with members in the club and be the face behind the brand.
• Connect with members outside the club (email, phone, sms) for dishonoured payments, referrals, renewals, suspensions and cancellations etc.
• Member Behaviour management (tailgating, disallowed, towels etiquette, racking weights etc.
• Complaints handling and documentation

Member Administration

• Data collection and reliability
• Paperwork and document management, Forms and Agreements Compliance

Fitness Product - ad-hoc general advice and guidance (limited by qualifications)

• Spotting and encouragement
• Technique and programming
• Supplements and diet
• Lifestyle and Health