Assistant Manager- Langham Service

The Langham, Sydney is now recruiting for a talented full-time Assistant Manager- Langham Service to manage and monitor all Langham Service operations/Reservations to ensure achievement of business objectives and delivery of high-quality service standards.

About the Hotel

The Langham, Sydney is the city's most exclusive harbourside address nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed elegance and opulence.

We are recognised for our:

• Outstanding five-star luxury hotel accommodation
• Residential-style event spaces
• One-of-a-kind and sought after dining experiences.
• Sydney's most renowned Day Spa
• Excellent leisure facilities, including a fully equipped Health Club, swimming pool, Jacuzzi and steam rooms

Learn more at http://sydney.langhamhotels.com.au/

About the Role

• Responsible for the daily operational efficiency of Langham Service ensuring optimum guest and associate satisfaction.
• Anticipate and resolve problems which impact on guest service. Oversee the safety and security of all guests, associates and assets.
• Oversee Langham Service operations and ensure all organisational policies, procedures and guidelines are adhered to.

You will be self-motivated and self-disciplined and have a natural ability to work within a team environment. You will have an ability to 'think outside the box', multi-task, and be well organized in this busy hands-on role. Of course, excellent written and verbal communication skills are essential.

You have availability throughout the week and on weekends and understand that a rotating roster of Monday - Sunday is inevitable.

Duties & Responsibilities

Your duties will include:

• Manage / clean inventory daily, ensure group cut off dates are adhered to, out of order rooms are validated, stay through is available.
• Proactively monitor inventory and rates to ensure availability and implementation of revenue strategy.
• Build and maintain database of rooms and rates, SOPs, standards, hotel matrix, facilities, department systems, hotel promotions.
• Monitor daily performance of reservations and Langham service, with reporting of call and email statistics.
• Manage group reservations, including entering rooming lists and all relevant information to ensure seamless check-in.
• Assume responsibility for the essential Reservations Reports, Commissions, producing of ad-hoc reports.
• Liaise and provide feedback from Travel Agents/Clients/Corporate customers to the Revenue Manager and/or the Sales and Marketing Department in an expedient manner. 
• Monitor the daily pick-up & familiarize yourself with the weekly targets & selling strategy rates ensuring Langham Service Agents are aware of their responsibilities in this area.  

Skills & Experience

Your skills and experience will include:

• Previous experience in a similar role/ reservations is essential.
• PMS – Opera Experience, highly valued also would be Gumnut and Respak
• Ability to demonstrate a commitment to outstanding customer service.
• Excellent communication and interpersonal skills.
• Computer literate (Microsoft Office Suite).
• Attention to detail, flexible with working hours and reliable.
• Relevant qualifications in Hospitality Management will be highly regarded.
• Possess a high standard of grooming and personal presentation.

Benefits

In return for your specialised service to our guests, and dedication to the hotel, we will offer you:

• A competitive salary
• Great development opportunities
• Complimentary Staff meals
• Discounts on dining and accommodation
• Complimentary nights at our overseas hotels
• Complimentary Laundry 

If you want to work in a truly elegant environment with an engaged team, that is committed to 'Knowing Our Guests and Building Great Memories', CLICK APPLY NOW!