Assistant Manager

Description:

This is a great opportunity for an accomplished leader to move their leadership skills in a fast paced and diverse setting. Hill Street Bar is a local bar located within a 5-star hotel. You need knowledge and skills in a busy service focused venue, a willingness to pass this on to junior staff. This is a hands-on role that requires running shifts, including staff and customer interaction.

Assistant Manager – Hill Street Bar:

Reporting to the Outlets Manager and Director of Food & Beverage and working alongside the F&B leadership team, you will drive and support Food & Beverage operations in your area. You will be responsible for your outlet providing the highest standards of service, ensuring all team members are motivated and trained to provide our guests with a warm and genuine service. Achieved through anticipating their needs by going above and beyond to create memorable moments. 

Responsibilities:

• Leading the team by example with a practical leadership style.
• Managing operational service in the outlet ensuring we provide the highest level of guest and customer service in line with our brand values, procedures and standards.
• Develop, inspire and mentor your team.
• Working with the leadership team to drive F&B outlet performance by contributing to our hotel vision, managing costs, identifying and increasing revenue opportunities, developing and implementing continuous improvement.
• Contributing to the development of departmental procedures in coherence with the Pan Pacific Hotels Group’s policies, current legislation and regulations including Responsible Service of Alcohol.
• Responsible for stock control, stock rotation and beverage costs and  rostering with consideration of payroll targets.
• Work cohesively with other key departments such as Front Office, Conference and Events operations, Sales teams, and Kitchen to ensure seamless service delivery to all guests.
• Enhancing and applying knowledge of legal compliance, SOP's, WHS, modern award framework and national employment standards.
• Collaborating with the Engineering department to manage and maintain bar facilities to a 5-star standard.

Role Requirements:

• Experience working in an Assistant Manager role.
• A friendly, professional and engaging manner with the ability to stay calm, collected and focused when working under pressure.
• Experience in leading, coaching and training a team including handling any issues sensitively and confidentially in line with the Hotel's procedures and values.
• A practical and operational leader with the ability to lead, mentor and motivate the team.
• A current Responsible Service of Alcohol (RSA) Certificate and Approved Manager’s License are essential.
• Flexible availability to work nights, weekends and public holidays.
• Desire to create an amazing experience for each guest and the ability to motivate and engage team members to achieve this.
• Have an eye for detail and venue presentation, ensuring impeccable cleanliness and good repair of the outlets, addressing and rectifying any maintenance needs.
• Impeccable grooming and presentation to lead the team by example.

Benefits

As a member of the Pan Pacific Perth team, you'll have the chance to work with some of the most distinguished and respected professionals in their respective fields within a dynamic, professional, and supportive atmosphere. As a valued team member, you can expect:

• Access to employee benefits, including complimentary shift meals and global discounts on accommodations and outlets.
• Discounts on food and beverage at all Oceania properties
• Opportunities for internationally recognized learning and development programs.
• Participation in an employee assistance program and eligibility for paid family leave benefits.
• Inclusion in a diverse and passionate team.
• Paid parental leave policy.
• Opportunity to obtain a sponsorship for the right candidate.

Our Vision: People, Process, Positive Culture and Profitability—are the foundation of our endeavors. If you align with our vison and are enthusiastic about learning more about the opportunities we provide, let's connect!

About Pan Pacific Perth

Genuine, gracious hospitality combined with sensational views of the Swan River, intuitively designed rooms and award-winning restaurants and bars ensures the guest experience at Pan Pacific Perth is unforgettable.

Occupying a premium address on Adelaide Terrace, the hotel is home to the largest number of luxury guest rooms and suites in the heart of Perth and conveniently located in Perth's central business district, providing easy access to local attractions such as Elizabeth Quay and Kings Park.

Boasting the largest banqueting and event spaces in Perth’s CBD, Pan Pacific Perth hosts a range of events all year round, from elegant black-tie dinners and corporate conferences to well-designed social events. Leaders in Perth’s dining scene, the hotel’s premium portfolio of fashionable signature restaurants and bars including UMA offers guests a range of exciting cuisines to choose from.

About Pan Pacific Hotels Group

Pan Pacific Hotels Group is a global hospitality company that owns and manages over 50 hotels, resorts, and serviced suites comprising three brands - “Pan Pacific”, PARKROYAL COLLECTION, and PARKROYAL in more than 30 cities across Asia Pacific, North America, and Europe. Headquartered in Singapore, it is a member of Singapore-listed UOL Group Limited.

Pan Pacific Hotels and Resorts delivers sincere and graceful service to every guest with a passion for excellence.

PARKROYAL COLLECTION Hotels & Resorts is driven by our passion for life and sustainability.

PARKROYAL Hotels & Resorts is distinguished by its passion for people and places, immersing every guest into local and authentic cultures.