Assistant Night Manager

What you will be doing:

• Coordinate and manage the day-to-day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Hold responsibility and accountability for the efficient operation of the hotel while the Night Manager is not on duty.
• Complete end-of-day auditing, reporting, and balancing for all departments and hotel functions
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training, and leadership to all employees.
• Assist with and cover valet parking as required.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests, and staff members.

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