Assistant Operations Officer

Accountabilities include:- Provide effective and efficient frontline customer service for the general public including a full range of counter services for passenger and school transport products;- Provide administrative support to assist in the processing of various passenger transport products including Operator Accreditation / Driver Authorisation authorities, service licence applications, renewal processes, and data entry;- Assist in the administration of the School Transport Assistance Scheme (STAS) including data entry;- Provide administrative support for passenger transport (or local TransLink) team;- Maintain record management systems;- Deliver customer service by assisting with customer enquiries and complaints, providing information and guidance and liaising with other business areas within TMR, other government departments, and stakeholders;- Act in accordance with the Queensland Public Sector legislative framework and Code of Conduct. Model ethical behaviour including being consistent in words and actions. Be viewed as trustworthy and respectful of the views of others.- Other accountabilities and tasks as reasonably directed
Applications to remain current for 12 months.
Job Ad Reference: QLD/541527/24
Closing Date: Monday, 12 February 2024