Assistant Retail Manager

Who we are!

Skyrail is a unique rainforest attraction that has built on its success to become a world leader in sustainable tourism.  We are currently seeking a passionate and experienced Assistant Retail Manager who is excited to develop a wonderful team with their visionary and inspiring leadership skills! 

About the role

Reporting to the Retail Manager, the Assistant Retail Manager is responsible for managing the daily operations of multi-site Skyrail gift shops and cafe, maintaining high levels of leadership and identifying and providing staff development and coaching. This is a varied role focusing on customer service, staff leadership, stock control, shop presentation and staff rostering.

Key responsibilities…

• Provide inspiring leadership to increase team performance.
• Train, mentor and coach staff on best practice retail practices
• Prepare and plan rosters, checking daily staff attendance to meet operational coverage.
• Implement brand visual merchandising strategies and promotional changes.
• Create a safe working environment for your team and customers.
• Lead by example displaying exceptional guest service.
• Act as the Retail Manager when required.

About You:

This is a hands on role and the successful candidate will need to have:

• Minimum of 2+ years of experience in similar retail leadership role.
• Previous supervisory/management experience, ideally in a retail environment.
• Confidence providing staff development feedback.
• Ability to demonstrate genuine and guest engagement.
• Knowledge in loss prevention and asset protection.
• Experience in managing and monitoring workplace health and safety.
• Visual merchandising and inventory management experience beneficial.
• It will be a full-time set roster, requiring some availability over weekends and some public holidays required.

What’s in it for you!?

• Competitive remuneration package.
• Receive Gift shop and cafe discounts.
• Free dedicated undercover parking.
• Receive free travel on Skyrail for you and your immediate family and discounted tickets for your extended family and friends!
• Get to know the larger Skyrail team and join in the fun as we participate in regular company provided ‘Skysocial’ events!
• Be regularly recognised for the work you do, it’s what we do!
• We don’t just love the rainforest; we are passionate about it. By working with us you can contribute to our sustainability and conservation legacy!
• Opportunity to impress us with your innovative ideas and put them into practice!  
• Best of all you get to work with the best business and colleagues in Cairns! Join the friendliest, happiest and most supportive team by becoming part of the ‘Skyrail family’!