Associate Service Now Administrator

Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?Job DescriptionAre you an individual looking to learn, or career pivot into ServiceNow? The Asociate ServiceNow Administrator is a role where you can work on complex dashboards, with data, and graphical representations. We are seeking an individual to join our ServiceNow practice in Sydney.Key duties may include, but are not limited to:

• Configuring and customise the ServiceNow platform to meet business needs.
• Managing user access and permissions.
• Monitoring system performance and ensuring uptime.
• Troubleshooting and resolving technical issues.
• Collaborating with stakeholders to gather requirements and implement solutions.
• Providing training and support to end-users.

Qualifications

• An understanding of data, numbers and formulas, coming from a technical administration role, or similar profession.
• An understanding of enterprise IT operating environments
• Keeping on top of knowledge of the latest industry trends and developments, including emerging technologies
• Solid working knowledge of current IT technologies, across a wide variety of technical disciplines
• Proven analytical and problem-solving abilities with highly developed management of hardware and software troubleshooting experience
• Strong organisational, project and time management skills
• Highly developed written and oral communication skills
• Ability to liaise with internal and external parties at all organisational levels
• Solid relationship management and performance management skills
• Proven ability to effectively prioritise and execute tasks in a high-pressure environment
• Persuasive, encouraging, and diplomatic, with strong conflict resolution skills
• Exceptional customer focus and service ethic
• Demonstrated ownership, and bias to action
• People-oriented and understand how to lead. Ability to quickly form relationships and balance a wide variety of priorities

Additional InformationAt TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with usTo provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at ourWe acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.