AddressWith over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be " The driving force for a better WA."
About you
What can we offer you?
This is an exciting opportunity to support the RAC Insurance business with their SLAs ensuring regulatory requirements are met. Apply online - send us your cover letter and CV showcasing what you can bring to the team.
Reporting to the Governance & Assurance Delivery Manager this role provides an assurance and validation service to ensure RAC Insurance complies with APRA CPS231 regulatory requirements, policies, standards and meets business expectations, enhancing our business and evolving our member experience for the better.
What's the role?
- Monitor the management of key commercial and materially outsourced contracts to ensure compliance with agreed service level agreements (SLAs), metrics and regulatory requirements e.g. CPS231, CPS230
- Review Insurance information systems and work practices to ensure alignment with RAC policies and industry standard requirements
- Identify training needs and ensure compliance is upheld in relation to company and legislative standards
- Contribute to the periodic commercial reviews and analysis of in-house and 3rd party Material outsourced contracts and SLA's to identify improvements
- Consult with the Incident Management team where Incidents are Service related and identify and work to remediate recurring issues
- Negotiate and establish stakeholder SLA standards with RAC contract specialists between service providers and end users
- Monitor and ensure all e.g. APRA standards and or regulatory requirements are met by Insurance suppliers / partners
- Engage with RAC stakeholders to ensure new applications and infrastructure contain required enhancements where appropriate (this can be security related CPS234 or other APRA standards)
- Co-ordinate and drive timely responses to address audit actions
- Work closely with the Risk and Compliance team to carry out Control Assurance testing.
About you
- Demonstrated experience in contract management life cycle with service provision assurance management
- Experience in facilitation and service agreement or contractual performance assessment
- Experience managing and negotiating with internal and external service providers
- IT Governance experience is desirable
- Audit and controls assurance background desirable
- Strong understanding and applied knowledge of APRA standards (CPS231, CPS234, guidelines and relevant legislation
- Exposure to meeting regulatory and compliance obligations
- Insurance or other Financial Services industry experience
- Highly developed communication and collaboration skills
- Demonstrated ability to build and maintain effective relationships with internal and external stakeholders
- Tertiary qualifications in Business, IT, Project Management or related discipline
What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
- Opportunities for community engagement and corporate volunteering
This is an exciting opportunity to support the RAC Insurance business with their SLAs ensuring regulatory requirements are met. Apply online - send us your cover letter and CV showcasing what you can bring to the team.
Applications Close COB Friday 8th March 2024
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