Authorised Officer - Warragul

Authorised Officer – Warragul

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

About the role

As a member of the Customer team, an Authorised Officer will be responsible for the day-to-day reporting of offences under the Transport Act with a focus on anti-social behaviour particularly on late night Friday and Saturday services and special events. 

The role will work with V/Line management to provide customers travelling on V/Line Passenger vehicles a trouble-free and safe journey.

Assist management in preparing for and responding to operational incident/emergency response. This includes participation in emergency and incident management training, exercises and forums. 

As well as performing duties specified in this position description an employee may be required to undertake other duties or functions consistent with their classification, capabilities, and skills.

You’ll use your exceptional communication and conflict resolution skills to create a safe and smooth operating environment.

Key Accountabilities include:

• Report all offences detected and submit relevant reports in an accurate; timely manner and ensure all reports are of the highest standard in order for successful prosecution to take place. 
• To provide timely written reports to the Team Leader – AOs of all security and anti-social related behavioural incidents that will be included in the monthly Executive Security Management Meetings.
• Assist the AO management team to effectively respond to operational and emergency incidents. 
• Assist in the security and preservation of V/Line rolling stock, infrastructure vehicles and station property. 
• Deterring anti-social behaviours / crime / vandalism / fare evasion by way of visible presence and reporting of offences under the Victorian Transport Act and Regulations on board trains and at railway stations or premises operated by V/Line.

About you

You take pride in the impact of your work, are a resilient individual with strong abilities in emergency management and conflict resolution. You have a strong customer service background and enjoy working with the public.

Our ideal candidate will possess the following:

• Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
• Relevant tertiary qualifications or equivalent education and/or experience
• Highly developed interpersonal skills
• Experience in dealing with difficult / confrontational situations including de-escalating volatile situations to ensure safety highly regarded
• Able to work under pressure and make decisions quickly in stressful situations  

In addition to free Myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

How to Apply

Please use the ‘Apply’ button to submit your application, including a current resume.

This position will be paid in line with the V/Line Operations and Administration Employees Agreement 2019 and is a Medical Category 3 position (starting rate of $34.9243 per hour, fully qualified rate of $42.6852 per hour plus penalties + super). The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be then required to undergo pre-employment screening including, probity (police) checks, medical assessment, finger printing and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.  

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2019 / Asset Management Enterprise Agreement 2019). 

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.