Automotive Aftermarket Consultant & Delivery Coordinator

As our group expands, we need world class talent to drive the future of our business. With new and exciting opportunities available within our group we want to give you the opportunity to grow with us!

• Are you a self-motivated individual who enjoys working in a fast-paced environment?
• Do you possess the skills to confidently talk to a customer?
• Do you wish to work within a dynamic team as well as having the ability to work autonomously?
• Have you got proven sales ability?

If you answered YES to all of these questions, then this is the job for you!

Bayford Volkswagen Epping is part of the Autopact Group, one of Australia's largest and growing automotive dealership groups. Across our 28 dealerships, we represent 35 of the top car brands in Australia.

Our mission is “For everyone to Drive Away Happy, every time". This mission applies not only to our customers - but also to our employees, suppliers and business partners. 

An exciting opportunity exists for an Aftermarket Consultant & Delivery Coordinatorto join our team here at Bayford Volkswagen Epping. This is an opportunity to join an experienced and supportive team who have a passion for selling cars and providing exceptional service to our customers. In this role you will be specialising in providing Aftermarket and post-purchase care to our customers and arranging the handover of new vehicle to clients!
 

Primary responsibilities will include:

• Work with New & Used Car Salespersons, speak to all customers who have purchased a new or used vehicle to offer and sell to them aftermarket products which add value to the vehicle.
• Explain to and provide all customers with the appropriate warranty documentation and any complimentary gifts/rewards.
• Generate income for the dealership from the sale of Aftermarket products (paint protection and associated products).
• Act as the second point of contact for Sales Consultants when sales staff are unavailable to respond to customers’ enquiries.
• Managing customer enquiries and follow ups on Aftermarket products and accessories. 
• Follow up customers who were not met upon sign up of vehicle and schedule applicable follow up to customers who did not purchase aftermarket products.
• Ensure that Sales and Customer Service targets and KPIs are met consistently and that all customers Drive Away Happy.
• Monitor, inspect and approve treated vehicles in respect of Aftermarket products prior to delivery and communicate and facilitate correction of any issues.
• Communicating with customer and Business manager to book in customer for handover.
• Assist in preparing customer vehicles for delivery and arrange the handover of new vehicles, running through features, and booking customer in for next service.

Our ideal candidate will possess the following: 

• The proven ability to provide exceptional and friendly customer service.
• Enthusiasm and drive to exceed targets.
• The ability to work well in a team and add to a great working culture.
• Capabilities to be self-motivated and perform work autonomously.
• The ability to maintain customer and business relationships. 
• A passion for the automotive industry. 

What we offer: 

• Competitive base salary + commission and bonus earning potential! 
• Uncapped earning potential with an excellent commission structure.
• Monday to Friday (8:30am - 5:30pm)
• Saturdays (8:30am - 5:00pm)
• Excellent weekly RDO scheme.
• You will receive ongoing training and mentoring from a team of experienced professionals.
• Potential for growth within the business.
• You will be joining a national company with a clear and defined career path for those who want to progress themselves to the next level.
• Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.
• Individual career development plans, including internal peer support and external coaching. 

If you’ve been looking for an opportunity to be part of a high-performing business that looks after its people the way it should, then do not hesitate to make a confidential application. 

If you have the drive and ability to be an important key function of this successful team, you are encouraged to apply by forwarding a cover letter and your resume.

Please note that only successful applicants will be contacted.

Bayford Volkswagen Epping, as part of the Autopact Group is an equal opportunity employer which offers excellent working conditions, benefits and the opportunity to join a business that provides a friendly and supportive working team environment.