Billing Customer Service Officer

Job Title: Billing Customer Service OfficerPosition Details:

• Employment Type: Full-time
• Division / Department: Corporate Services / Financial Transactional Services
• Reports To: Team Leader Billing Customer Service
• Pay: $40/hour
• Hours: Full time
• Contract: 6 months with possibility of extension
• Location: Doncaster

Role Purpose: Responsible for the efficient, timely, and accurate assessment and processing of billing outcomes for Ambulance Victoria Service fees to meet service delivery performance and statutory obligations.Ambulance Victoria Vision: Providing outstanding emergency healthcare, every time.Patient Care Commitment: We save and improve lives by providing outstanding care for our patients. Our Patient Care Commitment is our promise to every patient and sits at the heart of everything we do: We strive to provide care that is Caring, Safe, Effective, and Connected for every patient, every time.Ambulance Vic Values:

• Being Respectful: Treating colleagues, patients, customers, and community members with courtesy, respect, dignity, and compassion.
• Working Together: Commitment to collaboration, seeking diverse knowledge and experience, and building effective working relationships.
• Being Accountable: Trusting and empowering each other to deliver on commitments, take ownership for work, and be answerable for actions.
• Openly Communicating: Commitment to open, honest, and transparent communication to build trust and effective relationships.
• Driving Innovation: Finding efficiencies, improving ways of working, and driving changes to better serve patients and the community.

Key Accountabilities:Operational Performance:

• Review PCR data for completeness and accuracy of billing outcomes.
• Identify inconsistencies or deficiencies in PCR data and raise them for review.
• Provide Customer Service responses to internal and external billing queries.
• Analyze customer circumstances for accurate billing outcomes and raise queries as needed.
• Conduct User Acceptance Testing (UAT) to support system upgrades.
• Undertake general administrative duties to assist the team in meeting KPIs and managing task backlogs.

Quality and Patient Experience:

• Maintain accurate customer account records and knowledge of billing guidelines.
• Ensure billing processing tasks adhere to defined processes for compliance.
• Provide feedback and recommend improvements to enhance billing processes and systems.

Community/Stakeholder Engagement:

• Develop constructive working relationships within the team and with key stakeholders.
• Provide quality Customer Service to internal and external stakeholders.

Health Safety and Wellbeing:

• Promote health, wellbeing, and safety culture.
• Model ethical and positive behaviors consistent with values.

People Leadership:

• Assist with training new and existing team members.
• Contribute to a collaborative, high-performing team.

Key Selection Criteria:

• Experience in financial data entry, billing, or accounts receivable is desirable however not essential
• Proficiency in Microsoft Office, Excel, and Word.
• Certificate in Business/Finance or equivalent (desirable).
• Proficient data entry and billing assessment skills.
• High accuracy, attention to detail, and quality control.

If you're interested, please apply now and don't miss out on this great opportunity to join a friendly team!