Bookings Leader Customer Service

Hume City Council

To become a truly customer-first organisation.

Hume City Council is one of Australia's fastest-growing and culturally-diverse communities and is home to around 258,000 residents.

Spanning a total area of 504 square kilometres, Hume City is located in Melbourne’s northern fringe, just 15 kilometres from the centre of Melbourne.

The City's rich history stretches back over 40,000 years, when the indigenous communities of the Gunung-Willam-Balluk first inhabited the region.

We are seeking a passionate and organised individual to join us as a Bookings Leader Customer Service in our Community Centres and venues Team. In this role, you will oversee the booking processes for various facilities and services provided by HCC, ensuring seamless customer experiences and efficient operations.

• 🛟 Query Handling
  

  Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

• ⭐️ Customer Education and Onboarding
  

  Assist customers in onboarding, provide education on product features, and give personalized support for success

• 👍🏼 Complaints Resolution
  

  Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

• 💪🏼 Resilience
  

  Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 🔍 Attention to detail
  

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables