Bookings Officer

Job DetailsJob Title: Bookings OfficerEmployment Type: OngoingClassification: Parliamentary Service Level 4Closing Date: 11:30pm AEDT, 10 April 2024Contact: David Richardson, (02) 6277 2639, david.richardson@aph.gov.auThe OpportunityThe Department of Parliamentary Services (DPS) is seeking a PSL4 Bookings Officer to work in the Visitor Engagement section of the Parliamentary Engagement Branch.The Visitor Engagement section delivers quality tour interpretation and support services to diverse audiences including parliamentarians, building occupants and visitors. The team also supports civics and citizenship education (to compliment the work of the Parliamentary Education Office) by delivering building tours for school students.The Bookings Officer role supports Visitor Engagement Management in the effective collection of data, tour bookings and administrative support in the areas of pass printing and inbox management.Who we are looking forThe successful candidate will have proven capabilities in administration including data management, a keen eye for detail, and the ability to work to deadlines in a fast-paced environment. Effective and respectful collaboration is critical to the success of the position to support our large, customer focused team.The Bookings Officer will have experience in data entry, tour bookings and proficient computer skills. As a member of the Visitor Engagement leadership team the Bookings Officer will:

• Contribute to the day-to-day operations of the Visitor Engagement team through the provision of high-quality customer service
• Carry out the effective administration of tour bookings and related data
• Ensure timely communication with internal and external stakeholders, including tour operators, event organisers, and building occupants
• Support a high-performance culture, and
• Support the team.

If you believe that you are a good fit for DPS, what we are looking for, and have the requisite skills, talent and aptitude to play a part in delivering exceptional visitor experiences, we would like to hear from you. The role requires demonstrated experience communicating with multiple stakeholders, and confidence with a range of Microsoft office products and digital platforms. Experience working in a public sector environment is desirable.Job Specific Requirements:

• Obtain and maintain a Negative Vetting Level 1 security clearance,
• Obtain and maintain a Working with Vulnerable People registration, and
• Support the day-to-day operations of the Visitor Engagement team, including time in a front facing position at service points.

At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.Duty StatementClassification: Parliamentary Service Level 4
Branch: Parliamentary Engagement Branch
Section: Visitor Engagement
Immediate supervisor: Operations Manager, Visitor EngagementUnder limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 4 classification. The duties will include, but are not limited to, the following:1. Complete booking administration and data collection and entry tasks as required for the Visitor Engagement section, including maintaining reports as requested and managing day to day tour booking enquiries.
2. Ensure all event passes and concierge sign in documents are printed and available within defined timelines.
3. Ensure correspondence through the Concierge and Visitor Services inbox is managed and addressed as required.
4. Perform administration and other duties as required by the management team.
5. Support the daily running of the Visitor Engagement section including front facing customer service.
6. Keep up to date with and contribute to reviews of operational processes to ensure they are effective and relevant.
7. Understands and supports the strategic direction of the Parliamentary Engagement Branch and the Department of Parliamentary Services.
8. Liaise with a variety of stakeholders to provide courteous, prompt and professional customer service to support the work of the Parliament.Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.How to applyPlease upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant . Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.Our purpose and valuesWe proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia's parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building's architecture, nationally significant art collections, events, tours, and food and dining experiences - all made possible by our people, who are active participants in an environment where no two days are the same.What we can offerJoin our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:

• access to flexible work arrangements
• ongoing opportunities to learn and develop new capabilities
• a competitive remuneration package
• free secure underground parking
• free gym membership and access to recreational facilities
• on-site childcare, banking services, post office, value-for-money dining options and more.

SalaryCurrently, the salary range for this position is $74,730 - $81,202 per annum.Conditions of EmploymentEmployment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

• Australian citizenship - to be eligible for employment with DPS, applicants must be an Australian Citizen.

• Security clearance and character clearance - the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.

• Health assessment - a pre-employment health assessment will be required where there are physical or medical requirements for the role.