AddressJob description
Opportunity exists for an experienced Office Admin to support the business and its growing customer base. You will be working with other team members to deliver a dependable experience to our customers.
About the role:
- Central and constant contact with new and current clients through email and phone
- Efficiently scheduling new jobs
- Re-scheduling existing and ongoing jobs
- Communication with plumbers in the field
- Daily management of plumbers schedules using trade-specific software
- Managing standard job workflow
- Processing leads, quotes, jobs, invoices and customer payments.
- Providing administrative assistance to key internal staff and management.
- Some basic bookkeeping to assist the inhouse accountant.
- Maintaining a clean and functional Office environment
- General admin functions as requested
About you:
- A professional phone manner with excellent communication skills both verbal and written
- Ability to work in a fast-paced work environment
- Ability to be on top of a large number of new jobs
- Be highly organised with excellent time management skills
- Attention to detail and a positive attitude
- Ability to multi-task
- Ability to work as part of a team but also independently
- Ability to pick up new skills quickly and maintain accurate information
- Intermediate to advanced computer skills (experience with trade scheduling software and Xero accounting software desirable but not essential)
- Geographical knowledge of Adelaide is desirable
This role is an important part of the business ensuring all inbound jobs are actioned accordingly, and customers are engaged with a positive and professional customer service experience.
If you are a motivated individual with strong communication and literacy skills then we would like to hear from you.
