Branch Manager

An exciting opportunity has arisen for an experienced Manager in our Gordonvale Branch. Ideally from a building product manufacturing or hardware background, you will provide leadership, training and management to your team where customer service is paramount. Ensuring the smooth operation of the business, maintaining and building relationships with trade and retail customers.

As a leader within the business you will play an important part in driving the overall company strategy, vision, and at all times leading through our values. Working closely with members of the wider team you will coordinate and oversee all aspects of the site. This is a great opportunity for someone who is career driven and highly motivated to succeed. Effective communication skills are critical to this role.

You will get the opportunity for ongoing training and development to grow your existing leadership experience.

Leading by example you will be an exceptional leader with prior operational experience across a diverse site. 

The role is well suited to someone with confidence who enjoys working with people. 

• Working with our Company Values to achieve and inspire a positive and productive work culture utilising frontline leadership skills to ensure high quality customer service at all times
• Manage daily operations of a diverse branch
• Focus on achieving sales target through exceptional customer service
• Ensure processes and procedures are followed to minimise incorrect stocktake results
• Network to improve the presence and reputation of the branch and Company
• Assist with ongoing performance management activities in order to achieve a high performing team
• Work closely with the Safety Manager on any improvements, audits, investigations or educational programs and ensure that store supervisors are compliant in their management of safety
• Ensure the branch is well maintained, clean and tidy including car parks and street frontage
• Work closely with other departments and the sales team to help quote and sell ‘whole of house’ solutions within agreed timeframes
• Proactively assist to achieve budget, including sales, gross and net profit
• Establish and maintain a customer service ethos within the team
• High awareness of site safety and duty of care for your team, staff and site visitors
• Undertake regular product training with market leading brands
• Build, maintain and raise standards across all aspects of the branch to ensure high quality customer service at all times

Critical to your success will be your ability to service and provide support to deliver outcomes with the those specialising in high volume builds, sales experience, coupled with a solid business acumen, and building knowledge with a high level of communication, negotiation and problem solving skills.

• Demonstrated leadership experience within a diverse team
• Well-developed communication and interpersonal skills including the ability to effectively consult, negotiate and influence across a range of stakeholder groups
• Sound knowledge of building industry, hardware or retail environment
• Results driven and customer focus with the ability to seek and drive sales and build market share
• Experience in high level collaboration in order to achieve results
• Genuine commitment to empower, manage and maintain our Safety First culture
• A people person with a high level of emotional intelligence 
• Committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement
• Hands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers
• High level of computer literacy with the ability to learn new systems quickly
• You will be passionate about making a difference, highly personable, engaging and supportive in approach
• Supervisory qualifications would be highly beneficial
• Manual Driver licence
• Forklift licence (LF) Advantageous

• Be part of something strong, we really are growing together
• Your contribution is valued and celebrated, the company culture lives this
• EAP – Employee Assistance Program
• Uniform provided, so you can look the part
• Ongoing training with plenty of growth opportunities for people with the right attitude 
• Job security from a long-standing respected employer in the Cairns region 
• Staff and Fuel discount schemes offered
• Everyone gets paid to take a day off for their birthday
• Be part of an organisation that puts its people first and has their best interests at heart

Cairns Hardware is a long-standing family owned and operated business and part of one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.

We offer a family-feel culture and work environment that sets us apart from any others in the industry. We are part of a 60-site National group with over 1400 trusted support team professionals, trade experts, drivers, and yards people. To find out more about us click here.

The founders of the organisation are all about investing in their people, partners, and community to make a positive and sustainable contribution to Australia.

 Our business is built on a set of values that create the foundation for everything we do; Take Responsibility, Grow Together, Everyone Contributes.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.

If this sounds like the right job for you, click the 'Apply for this job' now and include your Resume and Covering Letter.