Broome Depot Manager

RedSands Campers is a family owned and operated 4WD Camper hire company built on 25+ years of touring experience, knowledge and passion for the great outdoors.

RedSands Campers provides premium quality 4WD campers, so that clients may experience their ultimate self-drive adventure. We strive to grow our business with integrity and provide the very best service and products to our clients.

From the first interaction with clients, we aim to be no ordinary 4WD camper hire company. RedSands Campers is all about quality. This includes quality service, advice and products. We pride ourselves in providing top quality destination advice and a detailed tour of the 4WD camper, so clients feel comfortable and confident as they embark on their journey.

We put a lot of time into the design of our product; ensuring clients spend less time packing up and down and more time experiencing the wonderful regions that Australia has to offer.

Our clients are from diverse regions. 70% come from Europe whilst 30% are Australian based travellers. We work with European wholesalers and inbound tourism providers. We also take direct bookings from clients and therefore much of our interaction with clients occurs from their first booking enquiry.

Our people

• We value our people and reward good performance

Commitment to our clients

• We treat clients with care and respect

Quality

• We take pride in what we do

Community and environment

• We are community-minded and sustainable 

This seasonal role from April - October, will be responsible for managing operations and logistics for the fleet and conducting vehicle demonstrations to clients in Broome. The successful candidate will be required to undertake or arrange repairs, cleaning, quality control, and provide advice and support to clients using the vehicles. This role will also be required to ensure the Broome Depot is maintained as a clean, tidy and safe environment for clients and other Employees.

Vehicle demonstrations and customer service

• Providing pre-hire demonstration of vehicles to clients
• Provide high levels of customer service to clients, providing solutions to any problems they may experience with the vehicles
• Taking delivery of vehicles after hires

Cleaning, maintenance and repair of fleet

• Cleaning and turnaround of vehicles and equipment
• Conduct minor repairs and maintenance to vehicles and equipment
• Conducting quality control of all RedSands equipment

Managing time and effectiveness

• Manage own workflow by having systems in place to identify priorities and schedule work to achieve these outcomes
• Recruitment and management of casual staff to ensure operations is staffed adequately during busy periods

Health and safety management

• Identify any health and safety issues with the fleet and/or equipment that may impact upon employees or clients
• Know and document the hazards associated with own work and control risks by undertaking necessary training and following safe work practices

Essential

• Excellent time management and organisational skills
• Demonstrated experience in delivering high quality products and services to clients
• Excellent attention to detail
• Ability to perform minor mechanical repairs under guidance from Head of Operations
• Ability to perform physical duties
• Excellent verbal and written communication and interpersonal skills
• Demonstrated ability to work unsupervised
• Conflict management and resolution skills
• Unrestricted current Drivers Licence
• Ability to travel interstate and intrastate, to assist at other RedSands depots, if required.

Desirable

• Working knowledge of Rental Car Manager (RCM)vehicle management system
• Ability to speak German, French, Dutch or Belgian
• Flexibility in work hours and/or location.

Please submit a covering letter and CV by Friday 16th February 2024. Only shortlisted applicants will be contacted.