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SalaryBusiness Analyst
Role type: Permanent / Ongoing role
Salary: DCS Grade 7/8, base salary starting at $ 106,025 plus 10.5% superannuation and leave loading
Location: Sydney, hybrid / flexible working arrangements available
Do you want to make an impact to the lives of 8 million+ people in NSW and work in an inclusive and flexible hybrid-environment, with endless opportunities to grow?
Do you want to support the development and implementation of systems that align solutions to address business problems at the whole of government level?
Yes? Then this role is for you…
We are looking for a candidate to join the Digital Platform Operation team to support the delivery of product and services that align with the business strategic direction. This role will require a Business Analyst who is able to drive consistencies in project delivery practices and support a variety of teams in GTP with delivering customer centric technical solutions.
You will be responsible for leading requirement gathering, implementing business analysis best practices and consistencies across systems and support the delivery of our products and services.
About you:
To be successful in this role, you will have:
Minimum 3 years’ experience as Business Analyst
Excellent communication and stakeholder management capabilities
Previous experience in project and platform support within a digital/ICT environment
Experience in developing technical document to support product delivery and maintanence.
Experience working in an agile environment.
Ability to work between Service Desk and business.
Intermediate knowledge of Microsoft Office including Word, excel and Power point as well as experience in JIRA and Confluence
About the role:
Reporting to the Associate Director, Business Analysis, this position will work closely with Government Technology Platforms, Business Analysts and Project Mangers, to deliver projects and outcomes on behalf of clients.
The Business Analyst will contribute and support end-to-end business processes and requirements to ensure delivery of optimal customer experience.
The role will analyse and document business needs and support the development in our core and common digital platforms.
We are looking for multiple roles to support the work within Government Technology Platforms (GTP).
Key responsibilities:
The Principal Business Analyst will be required to perform the following task activities across Government Technology Platforms (GTP):
Identify, analyse and document business processes, technical functions and user stories (requirements) to enhance business systems using best practice methodology and industry recognised processes, practices and systems, assisting others to decide on best approach.
Investigates problems, analyse options and provides recommendations for new and existing services, new initiatives, strategies and products to improve compliance, effectiveness and address risks.
Monitor and report on initiatives, strategies and compliance products to improve the effectiveness of processes and products.
Identify, analyse, manage and monitors relationships with and between stakeholders, engaging with users and stakeholders to collate needs and defines research which fits needs.
Ensure comprehensive documentation is produced such as business and functional requirements, technical/ interface designs, business process models, user stories/ requirements and user case scenarios to industry guidelines as appropriate for the business needs.
Contribute to the development of the BA Chapter and knowledge management.
Applying is easy!
If this role sounds like you, you can apply by clicking the button ‘Apply Online’ below - it’s a simple online process.
If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you.
About DCS & GTP:
The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.
Government Technology Platforms (GTP) enables NSW government through the provision of core and common digital capability including cross sector leadership and delivery of ICT infrastructure and digital services aligned to the NSW Government ICT Strategy; Beyond Digital.
Salary Grade 07/08, with the base salary for this role starting at $106,025 base plus superannuation
Click Here to access the Role Description
For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via ***************@customerservice.nsw.gov.au.
Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday, 18th March 2024 at 9.59 am.
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our Careers site to find out what it means to work for us.
You Belong Here
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***************@customerservice.nsw.gov.au or 02 9494 8***.
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