Business Analyst (Digital)

Our client is a high profile government agency that leads the delivery of whole of government, large scale technology development initiatives

The ACT Government is undertaking a whole of government digital transformation program of it's service delivery using Salesforce as the main delivery platform.

Role Description:

They are looking to hire a Business Analyst with strong experience in co-design and development of user-centric customer facing digital services - to become part of the ACT Digital delivery team for an initial 12 months with the possibility of extension

Responsibilities include:

• Lead business analysis processes from project inception to delivery; which provide forward thinking solutions that increase government efficiency and productivity
• Work with business stakeholders and development teams to capture and document clear requirements (both functional and technical), develop service journey experiences and service design.
• Map business processes and compile Business Process Diagrams -  work towards the redesign of business processes
• Provide documentation including:
  1. concept intent and outcomes statements
  2. current state and future state service depictions
  3. user journeys, process and information flows
  4. benefits realisation plans
  5. service and system requirements/specifications
  6. privacy and consent
  7. test cases/scripts
  8. system/service performance support material and standard operating procedures.
• Evaluate, analyse, and communicate project requirements
• Coordinate user acceptance testing and perform functional testing to ensure the quality of the user experience and coordinate remediation of issues in production

Skills and Experience:

• Minimum of 5 years experience in digital process design and improvement to enable services - solid experience conducting process mapping exercises and business process optimisation
• Experience in documenting functional and technical specifications and covering end to end solutions
• Experience with requirements gathering and documentation related to digital service design and delivery
• Proficiency with Salesforce or similar CRM / workflow platforms
• Proven analytical abilities and experience developing Business Cases, Business, Customer and Data Journey Maps, Business Requirements Specifications, Feature/Functional Specifications and Non-Functional Specifications
• Digital transformation and customer experience projects

Consultant: Colin Massey

Keywords: Business Analyst, Process Analysis, Digital, technical specification, functional specifications, Salesforce, CRM, workflow, Business Process Diagrams, user stories, government, UAT, Agile, Waterfall, service journey experiences, service design, Salesforce