Business Analyst - Process Support

The company:

Our client is a leading producer and retailer of energy in Western Australia and in the Northern Territory. Since its establishment our client has continued to grow by delivering innovative and sustainable solutions that benefit shareholders, employees and the environment alike.

The role:

The Business Process Support Analyst is responsible for developing and improving documentation around operating systems and processes and assisting in the development and implementation of knowledge documentation aligned to regulatory responsibilities, which will be used in facilitating the roll out of training and in ensuring high compliance standards.

Your duties will include:

• Documenting commercial and customer management processes, identifying opportunities for process improvement;

• Reviewing and amending processes and documents to ensure a consistent standard;

• Engaging with business stakeholders to identify any process documentation gaps and correcting those gaps;

• Enhancing corporate memory through documentation of knowledge and creating procedural documentation leveraging internal knowledge sharing technology;

• Establishing an organisational knowledge matrix across stakeholder groups, ensuring knowledge is presented in a transparent and accessible manner;

• Reviewing and updating training material and ensuring alignment to current business standards; and

• Assisting in the promotion of knowledge sharing using collaborative styles to engage training content with users.

Selection Criteria:

Ideally you will hold a tertiary qualification in business and be experienced in interpreting regulation. To be successful you will require excellent writing skills and have strong relationship building skills with the ability to interpret stakeholder requirements. You will also require knowledge of SharePoint, Confluence and MS Office. This role will suit a candidate with the ability to understand the commercial aspects of the role.

Applications:

For additional information please contact Vivian Simonelli on 0408 998 *** or Stuart King on 0438 754 *** quoting Reference No 2020534 or apply online www.ellisking.com.au/careers/